Pageland, SC 29728
●I will be earning my A.A.S Healthcare Management Technology in December 2018.
●Proficient in MS 2010 Word, Excel, Access, PowerPoint, Outlook, 10 Key, and Peachtree Accounting. I also have a strong working knowledge of Centricity, Lanier’s VXP, Misys Tiger, Medisoft, Encoder Pro, HCFA 1500 software, Kofax Document Capture Software 8.0, and Fujitsu Scanner.
●HIPAA knowledgeable of compliance and privacy regulations.
●Current knowledge of 2012 ICD-9-CM, CPT, and HCPCS Level II.
●Well-organized and detail-oriented with experience in office support, data entry and customer service.
●Able to learn new skills quickly and effectively.
●Ability to utilize multiple search engines and knowledge of PC skills including the ability to navigate computer applications.
●Worked under direct supervision following established procedures and guidelines.
●Ability to interact with integrity and a high level of professionalism with all levels of team members and management.
●Ability to execute in a fast paced, high demand, environment while balancing multiple priorities.
●Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment.
Manual Rendering Operations Clerk I, 08/15-03/18
Wells Fargo Charlotte, NC
●Performed strong attention to detail, organizational skills, and the ability to follow procedures
●Performed basic computer skills and office equipment skills
●Prepared statements on a folding machine for manual insertion
●Folded, collated, and inserted documents manually into envelopes for mailing
●Reconciled the number of statements inserted to the total number of mail pieces indicated on the job jacket
●Achieved high production and quality standards
●Exercised independent judgment to identify and resolve problems
●Performed quality check on other operation clerks’ work
Data Specialist / Manual Problem Initiator, 12/13-10/17
American Red Cross Charlotte, NC
●Evaluate multiple records to determine if records are the same individual
●Identify and resolve duplicate donor records
●Apply and remove deferrals to donor records
●Contact donors and third parties to resolve donor data issues
●Contact donors regarding correct demographic information
●Update and ensure accuracy of existing blood donor records in a timely manner
Research Administrative Assistant-Volunteer, UNC Charlotte 01/12-08/12
Department of Bioinformatics & Genomics NC Research Campus Kannapolis, NC
●Prepared budgets for grant submission and coordinated grant submissions internal and external processes
●Created Reimbursement Travel Expense Report for UNC Charlotte Department of Bioinformatics & Genomics to be turned in to the State
●Created Travel Office Authorization Forms
●Ordered and received supplies in 49er Mart for Office Manager
●Interacted extensively with all levels of internal personnel
●Collaborated in Sharepoint 2010 to set up links for administrative documents, time management and research productivity for Director of Bioinformatics & Genomics
Engineering Administrative Assistant, 10/07-09/08
Impressions Marketing Group Washington, NC
●Answered busy multi line telephone system, screened, transferred calls and handled general inquires
●Prepared all work order packets for production facility
●Used MRP system to research and publish potential back order reports and communicate changes in customer demand and inventory levels
●Performed data entry for Wal-Mart Project management team in Excel Spreadsheet
Transcription Assistant, 02/05-01/07
Physicians East Greenville, NC
●Performed clerical duties: answered incoming calls, filed and faxed
●Addressed patients concerns-research and resolved problems to ensure service satisfaction
●Prepared business correspondence in MS Word and transcribed business related dictations; typing 60 WPM
●Used Centricity to send out office visits, consults, and letters for 90+ providers
●Used Misys Tiger to verify the charges and make sure that there is an office visit in Centricity and printed provider schedules for the transcriptionists
●Followed the patient dismissal process and sent to dismissal letters
●Performed maintenance of the patient electronic record using QLink and LinkLogic error log to ensure documents go into correct patient charts
Health Information Technician, ECU Student Health Services 01/02-05/05
Walter B. Jones Rehabilitation/Eastern Carolina ENT Multiple Internships Greenville, NC
●Worked collaboratively with patient account department to ensure accurate billing and resolved claim denials and medical necessity issues
●Assigned ICD-9, CPT procedure codes and entered information on the HCFS 1500 Claim Forms
●Identified and corrected internal problems from insurance companies
●Reviewed medical records for completeness, accuracy, and compliance with regulations
●Located, signed out and delivered medical records requested by hospital departments
●Removed all staples and fasteners, repair any ripped or torn pages, and carefully sort out the different sections of the patient chart
●Inserted document separators between each document
●Scanned electronically the patients charts in the EMR by using Kofax Capture 8.0
●Took request for medical records in person, over the phone and by faxing requests from providers
Medical Office Receptionist, PCMH Volunteer Services- 05/03-10/04
ECU Brody School of Medicine Greenville, NC
●Greeted and checked-in patients
●Performed the responsibilities of maintaining and updating patient’s insurance and demographic information in the system
●Collected sign statements from patients to protect the hospital’s interest
●Collected co-payments from patients by following the insurance guidelines
●Performed insurance verification, eligibility, referral authorizations, and pre-certifications
●Handled 100+ calls per day and maintained a high level of customer satisfaction.
●Interacted with physicians and staff
Education: Pitt Community College December 2018
A.A.S, Healthcare Management Technology Winterville, NC
Basic Healthcare Management Certificate
National Honor Society
Colorado Technical University December 2019
B.S. Healthcare Management Technology Colorado Springs, CO
Abram Friedman Occupational Center June 2001
Certificate of Completion: Los Angeles, CA
●Medical Secretary/Office Procedures
●Medical Secretary/Transcription I
●Medical Secretary/Transcription II
●Medical Secretary/Insurance and Coding