Customer Service Front Office

MAUN, NELSON BUGANAN

Blk. * Lot * A Deleon st. Annex A Meralco village

Brgy. Palangoy Binangonan Rizal

Mobile Number: +63-923*******

Email Address: ac617n@r.postjobfree.com

Skype Name: Nelson Maun

OVERVIEW

Experienced guest relation officer bringing enthusiasm, dedicated and an exceptional work ethics. Trained in customer service with recognition and awards. High energy and outgoing with dedication to work.

EDUCATION

Bachelor of Science in Custom Administration

Philippine Maritime Institute

W. Burkes Street Escolta Manila, Philippines

PERSONAL INFORMATION

Gender: Male Birth Date: July 8,1978

Civil Status: Married Age: 40 years old

Height: 5’7”

SKILLS

• Strong Communication Skills (Verbal, Listening, Writing)

• Innovative

• Proactive and Reliable

• Able to work with team and with minimum supervision

• Able to work flexible hours

• Ability to stand for long hours Critical thinker and Observer

• Accept Feedbacks and able to listen.

WORK EXPERIENCE

Front Office Dept.: DOORMAN

Grand Cayman Marriott Beach Resort

389 West Bay Road Seven Mile Beach KY1-1202 Grand Cayman Islands

(Oct. 10, 2012-Aug. 26, 2018)

Type of Industry: Hotel Department: Front Office Job Designation: DOORMAN

Primary Job: To provide efficient, timely and safe transportation to all hotel guests.

• Greet hotel guests according to the Marriott International Standards.

• Ensure Timeliness in duty with clean uniform and well groomed.

• Assist guest/s with loading/offloading from the vehicle. Treat the guest’s cars with respect, and always be cautious while driving, if needed.

• Familiarity with all hotel facilities, hours of operation and current promotions.

• Maintain am alert position in the door entrance.

• Have Knowledge of all Bell stand SOP’s and LSOP’s House Keeping Dept.: HOUSEMAN

Grand Cayman Marriott Beach Resort

389 West Bay Road Seven Mile Beach KY1-1202 Grand Cayman Islands

(Oct. 5, 2010 – Sept. 2012)

Type of Industry: Hotel Department: Housekeeping Job Designation: HOUSEMAN

Primary Job: Assure cleanliness of guest’s floor corridors, foyers, stairwells and public vending areas. Assists room attendants in order to maintain high standards of quality.

• Stock linen closets with amenities and supplies for room attendants; may include taking supplies directly to room attendants.

• Empty room attendant carts of soiled linens and trash.

• Clean and remove spots from corridor walls and doors. Polish and clean mirrors, room numbers on guest room doors, and elevator doors.

• Vacuum, sweep and/or mop hallways, stairwells, vending areas and foyers. Flip mattresses and move furniture as assigned by supervisor. Supportive Functions:

• Assists room attendants with removal of trash and linen from the guest rooms during high occupancy turnover.

• Assist carpet cleaner with relocation of furniture.

• Respond to guest questions. Provide guest assistance, directions, and informations as requested.

• Provide instruction and/or guidance for guests and employee’s safety in fire or other emergency situations.

MYSTERY SHOPPER

HS Brands International LATAM & CARIBBEAN

Buenos Aires, Argentina

(April 2018 - August 2018)

ACHIEVEMENTS/ RECOGNITIONS

• NOMINEE OF J. WILLARD MARRIOTT AWARD OF EXCELLENCE

(2016)

• ASSOCIATE OF THE YEAR AWARD – FRONT OF THE HOUSE

(JANUARY – DECEMBER 2011)

• ASSOCIATE OF THE MONTH AWARD – HEART OF THE HOUSE (JULY 2011)

• WINNER OF THE MOST NAMED ON GSS & TRIP ADVISORY AWARD

(8TH OF JUNE 2015)

• HOST OF THE MONTH (13TH OF DECEMBER 2016)

• Number 1 in Trip Advisor Most mentioned name from 2012 up to 2017

• Warm Welcome Awards December2016

I certify that the above information are true and correct to the best of my ability. MR. NELSON B. MAUN

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