Customer Service Active Directory

Christopher Braden

Summary

Proven Success in Systems, Operations, Management and Strategic IT Solutions With 25 years of experience managing server infrastructures and operations.

Effectively helps plan, install, configure & contributes support the IT infrastructure to consistently achieve high availability and performance and high reliability, including fault tolerance and recovery.

Worked with SCCM daily to insure package deployments & proper operation of packages and image testing, including using MDT.

Assisting the Enterprise Security Team, to maintain very high Compliance numbers by rectifying all issue across multiple Domains and Cloud Services Verizon & Amazon.

Responsible for providing and working & migrations with, 2007 & 2012 SCCM across five Countries.

Administering and troubleshooting Widows client/server operating systems (Win 7,8,10, Server 2003, 2008, 2012) by utilizing, DOS commands, scripts and troubleshooting logs and services to maintain high compliance ratings.

Proven ability to support and deliver solutions tied to business growth, organizational development and systems/network/application optimization. Skilled problem identifier and troubleshooter comfortable managing systems, projects and working with any and all teams in a range of Enterprise IT environments.

Education

Bachelor of Arts Degree, Computer Information, Charter Leaning Online

A+, Net+, Security+, MCP,MCSA

Highlights of IT Skills

AD/LAN/WAN Administration

Technical Support Local and Remote, MS Office 10, 13, 16, Win 7, 8, 10

Windows System Administration Server 7, 8, 12, 16

SCCM troubleshooting and reporting (Client-side) & (Reports Console)

Security and User Policy Mgmt

Configuration & Upgrading of Clients

Security Solutions

Troubleshooting and Repair of Lenovo, Dell and IBM& POS

Active Directory use and GPO changes as requested

Productivity Improvement & remediation's using power shell as needed

Server Patches & Updates Troubleshooting (other as needed for SOX & Security Compliance)

Systems Installation, updates, Migrations, Refresh

Critical thinking skills to work independently or to provide information to a Team/Management in a clear and concise manner

Configuration Manager Reporting, Use, troubleshooting

Bit 9 / Symantec / Microsoft Endpoint

Consistently Meets Help Desk SLA IE: Helpdesk, Service Now, HP

Security Council, IT Representative

Training & Mentoring

Asset tracking and Management

Back-up and Disaster Recovery including Legal retentions including SOX Compliance using & including VERITAS, HP & Archer

Experience

Aug 2016 – Current Capital One NA

for Collabera TS

Systems Administrator II

Provides IT Server Systems Support that includes install of Windows Security Patches

Windows Security and compliance remediation Server 2008,2012,2016

Respond to automated processes for Windows Server security vulnerabilities

Knowledge of scripting for troubleshooting, and automation of remediation tasks or problems reheating using Power shell as needed.

Maintain responsibility for Windows servers, operating systems software & Up-Time

Maintain Windows-based operating configurations on all organization Windows servers

Troubleshoot problems that may involve applications and the network, or AV, McAfee.

Maintain server security compliance

Project experience in the quality assurance and testing phases of projects

Responsible for troubleshooting of issues and remediation of SCCM Applications, Agents and Patches & KACE

Using deep knowledge & providing & assisting in Servers needing remediation of problems or not meeting Compliance

May 1993 – June 2018 KFORCE Staffing

Systems Technology (Project Work as needed)

Participate in hardware refresh of client systems Dell, HP & Lenovo, POS

Backup and restoration of user data using

Participate in printer deployments & migrations to SCCM 2012 & KACE

Solve issues desk side and through remote desktop, excellent working knowledge on ITIL process

Maintain a positive outlook, be professional, and provide excellent customer service

Build and deploy / setup client machines

Provide Expert Day One Support

May 2003 – Aug 2015 Sanmina

Network Systems Administrator

Responsible for providing 2ed & 3rd level technical support to user systems & manufacturing application environments, implementing and/or oversee fixes and/or upgrades & Patch Management.

Responsible for 2003 - 2012 Servers, monitoring hardware maintenance, support & troubleshooting

Administering and troubleshooting Widows client/server operating systems (Win 7,8,10, Server 2003, 2008, 2012) by utilizing & by utilizing DOS commands, logs and services.

Responsible for providing and working & migrations with, 2007 & 2012 SCCM across five Countries.

Worked with SCCM on a daily basis to insure package deployments & proper operation of package and image testing, including using MDT.

Checks for proper operation of SCCM 12 Clients, patches, updates including the Local SAN & NAS, EMC

Confirms proper functionality of Microsoft Endpoint, VPN on local and remote PC's

Supporting local and remote user applications such as Outlook, OWA, Google for Business, as well as Skype & Skype for Business.

Maintain and Management of Phone Systems including Cisco & Avaya & VOIP.

Resolves problems with network clients, user applications and peripherals, remotely, Cisco, McAfee Solar winds, & Dame ware.

Provides on-call customer Plant, and Server support

Provides an atmosphere of ownership of customer issues and demonstrates appropriate empathy and concern. Familiarity with McAfee, Symantec & Microsoft Security and anti-virus applications.

Responsible for maintaining Back-Up Servers, & migration to Tapeless Backups.

Maintains and monitors data backups and protection both on and off site. Tests integrity of the backups on a periodic basis.

Additional IT Experience

Excelled in early IT career, advancing through & increasingly responsibility with roles including:

2002 – 2003 National Career Education dba Lamson Jr. College Network Administrator

Support for a 300 user academic institution

Supported Active Directory.

Extensive use of Ghost for imaging of computer labs and individual workstations

Maintain network workstations running NT Workstation, Windows 98, 2000, and XP.

Assist staff with password and software issues including reset when needed

Provide integration of additional systems as required

Develop and implement organization computer usage policies.

Jul 2001 – Jun 2002 CI Wilson Academy

Network

Support for a 400 user multi-site academic institution

Supported Windows 2000 servers including Exchange

Supported Active Directory to create OU’s and set up Group Policy.

VERITAS Back-Up

Maintained anti-virus and anti-spyware protection for network using Symantec software

Use of Ghost for imaging of computer labs and individual workstations

Maintain network workstations running Windows 98, 2000, and XP.

Assist staff with password and software issues including reset when needed

Provide integration of additional systems as required

Maintain Server based academic software (A+, Oscar, SAIS & SASI)

Develop and implement organization computer usage policies.

September 1999 – 2003 Diamondback Promotions Phoenix, AZ

Long term Phone Support Contract on call (10 – 20) calls a month

Second level tech support

Provide phone support to customers with internet/ISP connection problems Win95 thru XP.

Volunteer Experience

Provide photography services to document events for various charities, J Pappas School.

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