Customer Service Administrative Assistant

Dana D. Garrett

**** ********* **. 404-***-****

Memphis,TN 38116 ****.*.*******@*****.***

Summary of Qualifications

Possess exceptional communication, problem-solving, decision-making and strategic thinking abilities. Over 10 + years of combined experience in office management, administrative assistance and customer service. Dependable, ethical, initiative taker and resourceful in completing projects. Core competencies include but are not limited to:

Office Management

Typing, Editing, and Filing

Proficient Using Microsoft Office Suite and Outlook

Email and Calendar Management

Customer Service and Relations

Sales Support

EDUCATION

Point University – Peachtree City, GA

Associate of Arts, Graduated 2011

Bachelors of Science Human Services, Graduated 2013

EXPERIENCE HIGHLIGHTS

Shelby County Government-Memphis, TN 2017-2018

Receptionist

Attended to three incoming phone lines

Conducted research for property purchase

Checked invoices and approved them for supervisor

Assisted in making appointments with the clients and office agents

Assisted in helping clients obtain correct information to make required payments

Office Team – Nashville/Memphis, TN 2015-2017

Administrative Assistant/Receptionist/Customer Service Rep.

Performed duties in Microsoft Word, Excel, and Google Chrome

Assisted with photocopying, faxing, mail distribution, filing and unvarying phone calls

Coordinated and maintained records for staff office space and appointments

Handled money in vast amounts

Directly assisted pinnacle management

Assisted clients internationally with finding Senior Living Homes

State of Tennessee – Nashville, TN 2014

Disability Claims Examiner

Aided Medical Specialist in determining disability benefits status (approve or disapprove)

Contacted claimants and obtain information regarding medical past

Requested medical records from physician’s offices, hospitals and other medical sources

Reviewed records and report findings

Maintained confidential files and documents

Randstad Staffing-Memphis,TN 2008-2010

Administrative and Customer Support

Accepted short and long term job assignments providing customer service and clerical duties

Job duties included receptionists, data entry, typing, filing and office management

Provided calendar management, order office supplies and assisted various customers and businesses

Set up conference calls and meetings

Provided direct administrative support to department heads and executive team leads

Community of Faith Christian Church- Memphis, TN 2007-2008

Office Manager/Administrative Assistant

Provided direct support to Lead Pastor and Executive Team Leads

Responsible for ministry and pastor calendar/email management

Oversaw administrative operations

Created various reports, marketing materials, letters and mass emails

Key contact person for vendors and deliveries

Maintained office supply inventory and budget

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