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Manager Customer Service

Boise, ID
September 15, 2018

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Ludmila Ignatovets

**** ***** ******* ***., **** ID 83634 215-***-****

OBJECTIVE: To use accounting, administrative and customer service experience to help exceed objectives for a reputable establishment.

EXPERIENCE: Utility Trailer Sales of Idaho, Co., Boise, ID 07/17-Present Accounts Receivable, Title Clerk and Administrative Assistant

•Prepared and Key Punched ACH, credit card, wires, check and cash deposits

•Mailed customer invoices and monthly statements

•Provided credit releases and overrides to customer account credit limits

• Processed A/R email requests and customer requests for invoices

• Handled customer inquiry and researched customer accounts

•Collected and reconciled cash receivables

• Reconciled credit discrepancies and key punch errors on customer accounts

•Monitored 30 day and 60 day delinquent accounts and conducted A/R collections

•Processed new credit application, including checking/contacting credit references

•Set up new customer accounts and maintained customer master records

•Maintained tax exemption records – ST-101 forms, ST-104 forms and FET exemption forms

•Generated weekly reports and end of month reports

•Worked with Truck Equipment department: entered/monitored all truck equipment invoices

•Opened and maintained detail records of all vehicle deals, payments and closed them each month

•Provided full vehicle titling services, including mediation between finance lender and a customer

•Processed all title and MSO issues

• Provided customer services at the front desk and at cash register collecting all forms of payments

•Received and directed phone calls accordingly

Voloshen, Divinsky & Associates, P.C., Huntingdon Valley, PA 12/16-12/27 Paralegal for Immigration and Family Law

•Answered multi-line phone system

•Managed, organized and filed cases

•Prepared mailings and processed mail

•Translated documents from Ukrainian, Russian and English

•Prepared case exhibits and evidence in advanced trials

•Managed trial calendar, judicial calendar, and masters calendar

•Accurately entered client data into a company-based software program

•Notary Public in PA

Svit Express, Inc., Philadelphia PA 04/15-12/16

Office Manager

•Handled all the hiring and employment paper work

•Oversaw Payroll

•Received and checked logbooks

•Communicated with Penn DOT and FSMA to assure compliance

•Calculated and filed IFTA, Use Tax, NM tax and other taxes

•Obtained NM permits and other states

•Designed company logo

•Created and maintain numerous EXCEL spread sheets for payroll, maintenance repair schedules and more

•Maintained detailed record of all company deposits and expenses

•Handled accident claims and followed through with insurance companies

•Oversaw Dispatch & Brokered loads


EXPERIENCE: David’s Bridal, Inc., Conshohocken PA 03/07-06/08 Assistant Product Development Manager & Assistant Designer

•Designed Bridal & Flower Girl gowns

•Completed tech-packs/kits, clearly communicating to Hong Kong partners, the execution requirements for all design ideas/styles with in each department

•Conducted ongoing research of new trends, each season, providing company with fresh development design ideas

•Created Trend Boards, Assortment Boards, Line Plan Boards, etc. for each department

•Compiled Development Book for each Buy trip

•Kept record and detailed information on any changes for all the development styles put into to work during each Buy trip

•Was responsible for completing Copyright process for all rolled out styles, including taking photos, providing detailed descriptions and submitting paper work to our legal department

•Was responsible for organizing and up-keeping swatch library of all laces and fabrics

•Worked in fast paced environment as part of a large Bridal and Non-Bridal teams

•Closely worked with multiple Buyer, Overseas Partners and other team member on daily bases FASHION

SHOWS: Participated, Philadelphia University Annual Fashion Show 2001 A collection of 3 evening gowns and a single gown were exhibited in the show Special Courses and Skills

•Accessories •Concept Boards •Advanced Apparel CAD/CAM

•Patternmaking •CAD/CAM Gerber systems •Illustrating

•Draping •Photoshop (Adobe) •Illustrator (Adobe)

•Technical Drawing •In Design (Adobe) •Excel

EXPERIENCE: Marshalls Distribution Center, Philadelphia 09/05-12/05 Merchandise Controller

•Inspected incoming merchandise for fashion and quality standards

•Communicated with multiple buyers on daily bases regarding many issues

•Worked in a fast-paced environment in team setting, often lending help in other work areas Kohl’s Department Stores, Inc., Philadelphia PA 05/04-08/04 Merchandise Assistant

•Assisted stock manager with price and sign changes in 10 department with in the store

•Created attractive visual displays highlighting sale and feature items

•Assisted six team member and manager with technology to manage inventory control Grand Union Co., Glenmont NY 01/95-12/98

Front End Supervisor

•Supervised customer service staff, for large supermarket chain

•Started as cashier; promoted to Front End Supervisor

•Handled 51,000 per day, insuring accuracy of transactions and accounts New York State Office of Mental Health, Albany, NY Summer 1998 Research Assistant

•Communicated with hospital administrators and health providers for complete survey forms, for state-wide agency; handled confidential patient-information

•Developed organizational and communication skills EDUCATION: Philadelphia University, Philadelphia, PA Bachelor of Science degree, 2001

Major: Fashion Design


SKILLS: Fluent in Ukrainian and Russian US Citizen

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