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Customer Service Active Directory

Casselberry, FL
September 15, 2018

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To bring my knowledge of mobile platform and other technical skills, experience, to a company where I can grow as well as contribute to the success of this company.


B.S., Computer Information System/Business Administration

Technical Qualifications


OS Windows 7 – Windows 10, Plus Sure VPN, Cisco Jabber, Nice inConnect, Aldon Ticketing System


Acrobat 9 Pro Extended, MS Office 2010/2013/2016/365, VMware, Linux, MS Backup & Disaster Recovery, In-House Proprietary


Lenovo, Samsung S/Note/Tab, HP, Dell, Apple, Cisco, 3Comm, Switches, Firewall, HP POS Tablet, IPad Mini


Active Directory, Microsoft Windows Server 2008, MS Exchange, LDap

Network Protocol:



MS Essentials, Kaspersky, McAfee, Norton, Trend-Micro, Symantec, Spybot, Defender


Teaching many programs such as Inmate Outreach Training as well as Adult Church Oriented Programs, Training in HR Documentation

Information System Consultant

Rotech Healthcare Corporation June 2015 – Present

RSG – Technical Analyst I

Analyze, troubleshoot and repair a wide variety of PC problems relate to hardware, software or network anomalies

Provide break/fix services for computer, printers and associated devices

Work with technical staff as appropriate to determine and resolve problems affecting clients

Perform New User Account Activation, Password Resets, User Deactivation, Group Assignments and Changes

Instruct users on how to perform basic function on PC

Perform general troubleshooting of PC systems in a distributed enterprise environment

Veredus Corporation Mar. 2015 – May 2015

Darden – IT Provisioning Analyst

Responsible for User Provisioning associated to onboarding and access changes

Accurately record and document all details of the user provisioning service request, including categorization and priority into the IT service desk tool

Contribute to the creation/facilitation/maintenance of knowledge articles and user guides.

Insight Global Dec.2014-Mar. 2015, Jan.-June 2014

Express Scripts – Migration Technician

United Data Technologies - Installation Technician - OCPS

Provided customer service in migration of client information new or existing systems

Mapped network printers, installed applications and managed a deployment list

Documented and certified completion of migrations to project team

Familiar with OS platforms and administrative functionalities

Prepare and present Service Desk Metrics to manager

Volt Workforce Solutions July 2014 – Nov 2014

Orange County Supervisor of Elections - Service Technician

Responsible for preparation of all voting equipment (HP POS Window 8 Tablet, iPad Mini, DS200, AutoMark, BOD printer, IOP laptop and Verizon MIFI) and QA tests

Provided technical assistance for election workers training classes

Configured network and installed software for election equipment

Provided technical support for election workers and field technicians

Provided customer service for eighteen voting sites

Freeman Audio Visual Solutions May 2012 – June 2013

AV/Computer Technician

Responds to inquiries and may refer customers to secondary sources

Perform computer moves/configuration changes

Provide customer service assistance to vendor during events

Exhibits Coordinator

Veredus Corporation July 2009 – Dec 2011

Universal American - PDF Development/Quality Assurance Analyst

SunGard Higher Education - Technical Support/Help Desk

Develop PDF forms and documents for existing and new Web sites

Provides first line support for end user problem resolution

Monitor technical issues to ensure a timely resolution

Maintain user account information for Active Directory and Blackboard (permissions and system groups)

Create and maintain Operating System (OS) Images for all hardware types

Assist the organization with analyzing computer configuration changes and upgrades

Provide technical assistance with MS Outlook, MS Application, printing issues, and network connectivity

Real Estate Industry Solutions Dec 2007 – Dec 2008

Technical Support Analyst

Provide 1st and 2nd level technical assistance phone and remote support

Resolve technical problem(s) both hardware & software for end users

Support and maintain user account information including rights, security and system

Responds to inquiries and may refer customers to secondary sources.

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