Joseph P Lopez
Albuquerque, NM ***10
ARS Counter Sales/Warehouse Manager 1998 to 2012
●Weekly inventory reporting
●Shipping and Receiving
●Deliver orders to job site
Tricore Reference Laboratory Client Engagement Specialist III- 2014-2018
1001 Woodward Place NE, Albuquerque, NM 87102
Job Summary: Using a high degree of independent judgment and problem solving skills,assist external and internal customers, and proactively coordinate resolution of issues. Provide exceptional customer service when responding to telephone, email or written inquiries. Must perform all duties, meet deadlines and work well under pressure with minimal or no supervision. Serves as a good role model and mentor at all times by exhibiting professional and positive behavior. Call volume requires performing department functions at rapid pace while maintaining quality. Ability to handle all types of specimens in the laboratory. Use a high degree of independent judgment when solving problems and ensure all stats are called to the client in a timely manner and that turnaround time is monitored. Listen, analyze, answer and resolve customer inquiries received via phone or correspondence. Review patient and client calls for possible errors. Correct errors and submit appropriate form(s). Manage customer calls using AIDET guidelines and soft criteria skills. Use department logs and schedules:
Toxicology Logs-document all information on log and manage and follow
Use online schedules for Pathologist, weekend and holiday departmental
Serve as a lead in the department, as needed, in the absence of Lead or Supervisor.
Participate in department meetings as well as mandatory, annual continuing education programs. Strong working knowledge of systems and procedures used in the department.
Excellent communication skills and ability to lead and direct others. Demonstrate a
professional and positive attitude utilizing company guidelines and soft criteria skills to
include the ability to deal with difficult clients and patients.Demonstrate ability to use effective communication and interpersonal skills with clients, coworkers, supervisors and other personnel throughout the organization. Meet all current productivity and accuracy standards for 10 of 12 months.
CORE values-RESPECT received certificate from the Chief Medical Officer(Michael Crossey, MD).
CORE values-EXCELLENCE received certificate for 96% or higher for all of 2015.
CERTIFICATE OF RECOGNITION-for perfect attendance in 2014.
ENMU Roswell -2011
Pre Algebra, Workplace Safety,
Proctor for ESCO Institute to obtain HCFC and CFC certifications - 2002 to Present
Manitowoc Ice Machine service schools - 1998 to 2006
Scotsman Ice Machine service schools - 2006 to 2012
American Standard Heating and AC service schools - 1998 to 2012
Copeland compressor service schools - 1998 to 2012
HS Graduate 1993 Campion Academy Loveland, CO
References and certificates available upon request