Customer Service Microsoft Office
Resume:
William Hughes
Jacksonville FL 32216
***********@*****.***
PROFESSIONAL SUMMARY
Customer Service and Logistics professional with 10+ years of experience in a variety of environments. Strong ability to manage large amounts of data and produce reports to ensure smooth operations. Experience navigating military processes and logistics. Obtained Department of Defense Secret Security Clearance.
EXPERIENCE
Material Handler Nov 2008 - May 2018
Civil Service, U.S. Navy
Mayport, FL / Kings Bay, GA
Provided customer service and support to supply multiple departments with necessary equipment.
Fulfilled and distributed equipment orders to internal customers such as helicopter squadrons and naval ships.
Managed and tracked all orders to ensure timely delivery to internal departments.
Provided immediate alerts to customers on any order delay to enable customers to identify alternative solutions.
Prepared for the arrival of U.S. Government secret/classified materials and handled their distribution in accordance with procedures.
Conducted physical equipment inventories.
Responsible for proper storage of hazardous material.
Researched and cleared up discrepancies on pending manifest reports.
Sales Associate Jun 2008 - Nov 2008
Wal-Mart
Jacksonville, FL
Served customers in the Electronics department.
Identified technical product solutions for customers seeking electronic equipment.
Customer Service Claims Jun 1993 – Sep 2007
Citibank
Jacksonville, FL
Managed policy and regulatory documentation for claim settlements.
Assisted customers in settling merchant disputes.
Acted as the customer’s advocate in determining resolution against fraudulent activity.
Experience in process management and quality assurance procedures.
Logistics Specialist Mar 1986 – Mar 1991
U.S. NAVY
USS Independence, San Diego, CA
Provided customer service to various departments in placing equipment orders.
Conducted inventory inspections and procured several thousand items per month.
Managed and trained a team of five subordinates in material requisitioning.
Experience with traffic management policies, regulations and procedures.
Researched transportation movement delays in order to expedite movement of material.
Communicated with superiors the expected timetable for supply replenishments.
EDUCATION
B.S. Management, University of Phoenix, Jacksonville, FL Jan 2012
SKILLS
Microsoft Office / Material Tracking Systems / Inventory / Procurement / Federal Logistics Information System / Supply Management Systems (SMS) / Enterprise Resource Planning (ERP)
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