Manager Customer

OF

DARE TO DREAM….

PERSONAL DETAILS

Surname : Mungwe

First Names : Similo Sabelo

Identity Number : 901***-****-***

Residential Address : House C 370, Section C

Ezakheni

3381

Postal Address : P.O Box 133

Ezakheni

3381

Email Address : ***.************@*****.***

Contact Numbers : 060-****-*** / 082-****-***

Nationality : South African

Home Language : isiZulu

Other Language : English

Gender : Male

Marital Status : Single

State of Health : Excellent

Drivers License : Code 10

Special Interest : Engaging with & Studying People

EDUCATIONAL DETAILS

High School : Windsor Secondary School

Highest Grade Past : Grade 12 (Matric)

Year : 2008

TERTIARY EDUCATION

Institute Name : Sharaj Training Services

Qualification : Basic Ambulance Assistance

Year : 2012

College : Oval International College

Qualification : Diploma in Management (Finance)

Year : 2016

REFERENCES

Name : Mr Doman

Position Held : Principal

Company : Windsor Secondary School

Contact Number : 036-***-****

Name : Mr R. Mahabeer

Position Held : Principal

Company : Sharaj Training Services

Contact Number : 036-***-****

Company : Oval International College

Contact Number : 031-****-***

WORK EXPERIENCE

Company : CCI (Call Centre International)

Duration : June 2017 – September 2018

Job Title : Customer Services

Campaign : Talk Talk (UK Campaign)

Year : June 2017 – June 2018

Role : Agent that handles customers queries and

tries to solve or rectify customers concerns,

so first line of contact with customer and

then if necessary transfer on to relevant

departments. Ensuring by all means that

customer receives the best experience on

the call in terms of customer experience

through setting the right expectations and

understanding the queries that customer has

called in about

Job Title : Escalations Manager [Promoted]

Campaign : Talk Talk

Year : June 2018 – September 2018

Role : Agent that basically deals with customer

complaints, if customer is not satisfied or

happy with frontline behaviour or service

and requests to speak to a manager than

they are put through to us to deal and

resolve the query by all means thus

ensuring a satisfactory agreement is

reached.

WORK REFERENCE

Company : CCI HR (Durban)

Contact Number : 031-***-****

Brightness Ngcobo (Team Leader) : 072-***-****

MOTIVATION LETTER

Respected Sir/Madam

I, (Similo Sabelo Mungwe), would sincerely like to apply for a post in your company.

As a person who has studied Management, I understand how important it is to acquire practical knowledge which will help gain a wider perspective of what I’ve been studied

During the Financial Management course I have found that I am decently skilled in finance and engaging with people, understanding how to meet their needs & wants, making sure that the client or customer is key to a profitable organization and also that to ensure a healthy organization, employees should be kept happy and motivated in order to perform at their best. My communication skills are of good quality and also team and individual task I thrive in. I believe my skills lie in my ability to cope under pressure as well as to comprehensively read and understand the situation and act quickly and yet smartly to yield the best outcome as possible that ensures satisfaction to both client and organization.

Sadly what use is raw skill unless it is sharpened? Therefore I plead deeply with your organization to help nature my talents in any form just so as to be a valuable asset to the organization and ensure that the organizations goals and well-being are of the highest importance to me.

Working at a company in Durban called CCI(Call Centre International) whereby I was in an international campaign dealing with customers from the UK, started at customer services and was put through to escalations manager due to the level of service I gave that ensured best customer experience, a time I must say I enjoyed and spent well with different people in a vibrant environment, sad to say it had to come to an end as I had to relocate to Johannesburg due to family commitments but the goal and dream is still to implement my talents that I have learned from my previous employer as I believe how valuable those experiences were in ensuring the best customer service.

So as a person I am still looking and searching to increase knowledge and hope to experience a better working environment at different places as well and I hope that my destination lead me to your company and since I believe it is a growing company so I will like to grow along together with company and take it to higher levels a well.

Thank You.

Similo Sabelo Mungwe

CURRICULUM VITAE

SIMILO SABELO MUNGWE

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