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Customer Service Executive Assistant

Washington, DC
September 14, 2018

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**-** ******** **** *******, HI, 96744

Mobile: 808.772. 9890


Over 30 years of Customer Service, Administrative Experience Extensive formatting, editing, and preparing report experience. Professional, approachable, liaison experience with all levels of management. Adept at planning, organizing, and managing projects to successful completion Direct experience with client customer service support, scheduling, multi-tasking. Experienced in making informed judgements on problems and inquiries as they arise. Possess Secret Security Clearance granted by the U.S. Government. SPECIALIZED TRAINING

Microsoft Office Suite, Program

Management, Quality Assurance

Defense Travel System

Time Keeper


• 2018: Civilian of the Quarter for 15th AMDS, 15th Medical Group, and 15th Wing, JBPH.

• 2016: Civilian of the Year for the 15th Medical Group, Joint Base Pearl Harbor

• 2015: Civilian of the Year for the 15th Medical Group, Joint Base Pearl Harbor. PROFESSIONAL EXPERIENCE

Secretary/Assistant to the AMDS Commander June 2017- Present Aerospace Medicine Squadron, 15th Medical Group • JOINT BASE PEARL HARBOR HICKAM (JBPHH), HI Duties: Executive Secretary for the 15th Aerospace Medicine Squadron Commander. Initial contact with incoming personnel to the Squadron. Manage clerical and administrative duties to include planning, research throughout all positions at an executive level. Maintains Commander’s calendar, scheduling meetings and appointments with MS Outlook. Works easily with trust and confidentiality with all levels of Service members. Ability to communicate orally and in writing, following correct format for correspondence and reports. Provides daily staff assistance, and support to the supervisor, and if applicable, to other office staff members. Conducts personal inquiries or searches in order to ascertain facts through discussions with individuals, research in files, and/or through other sources. Independently interprets and replies to non- routine requests and reporting requirements or arranges for a response from the appropriate staff members. Assists, coordinates and maintains completion of documentation, open suspense of deadlines and reports due to Commander. Timekeeper. DTS voucher approval, familiarity with travel support. PAGE TWO

Front Desk/Receptionist –Family Health Clinic December 2014-May 2017 Family Health Clinic-15th Medical Group • JOINT BASE PEARL HARBOR HICKAM (JBPHH), HI Duties: Initial contact with all patients and visitors in the clinic. Responsible for overall coordination for appointment check ins/check outs, consult tracking and office documentation. Continuous data input in Composite Health Care System (CHCS), and AHLTA. Facilitates daily interaction between Medical providers and patients with knowledge and usage of medical terminology. Creating schedules and templates for providers. Hourly data manipulation and scheduling for patient specialty referrals and changes in provider schedules. Training new employees.

Reading Teacher August 2013-December 2014

Kapalama Elementary School, Honolulu Hawaii

Duties: Organizing daily small group curriculum and instruction teaching phonemic awareness. Improved reading, and fluency within regular classroom setting. Working with lead teacher to reach student/school goals. Created time to work with each student to get to know them, learn about their home situation. Goal was to help them succeed in and out of the classroom and know that I cared about them. Developed ways to prioritize and organize workflow.

Paraprofessional Aide for Special Education Team May 2012-June 2013 Department of Defencse Education Activity

Duties: Daily educational support with identified middle school students who require extra assistance. Discreet in classroom helping all students as to not single out those who have Individualized Educational Plans (IEP). Collaboration with primary teachers of each subject, with content and specialized testing plans. Worked as team, sharing information.

Accomplished also included ongoing online learning and assessments. Maintain classroom rules and discipline by using re-direction and guided learning. Guided students in group activities. Provided one-on-one assistance and tutoring.

Family Readiness Group (FRG) Advisor November 2006-February 2009 101st Airborne, Fort Campbell, Kentucky

Duties: Served as senior non-uniform advisor to the commander for a 1000 Soldier battalion. Supervised, delegated responsibilities, and managed tasks for over 20 volunteers. Interacted with military family members, unit commanders, rear detachment commanders or military Leaders at the unit and higher levels. Referred families with needs that cannot be met by the FRG to the appropriate unit, installation or community resource. Coordinated with community resources to provide training for FRG members. Developed and operated systems to provide information and education programs, welcomed and oriented new families, promoted Involvement to help prevent isolation. Tracked and recorded volunteer hours to ensure volunteers were properly recognized for their efforts. Identified family members' concerns and related concerns those concerns to unit leadership with confidentiality. Ensured privacy and handled difficult and emotional people with compassion.

Account Executive/ 1991-1995

Print NW/Six Sigma/Quebecor

Fife, Washington


Managed the Microsoft Corporate account for software sales, floppy disc, CDs, and printed components. Increased new business throughout Microsoft, as well as, maintaining and servicing existing corporate accounts. Managed multiple projects while working closely with different agencies to execute orders to provide required support resources; ensuring for proper personnel, equipment, supplies and making transportation of the finished product. Serviced the Product Relapse Group at Microsoft handling the BETA release software (Window s95). This release demanded constant changes and 24 hour turn times. Maintained sales and client contact while working directly with product management and scheduling. Ensured all phases of quality and service. Responsible for administrative support required for account maintenance. Managed Microsoft inventory levels of products. Managed daily and weekly production and delivery schedules. Multi- tasking schedules, reports, managed forecasting, art hand-off of new products, proofs, and pricing of orders. EDUCATION

Masters of Science in Special Education. Walden University, 2012. University of Idaho, B.S. Degree in Communication/ English Minor, 1985-1989 Lewiston HighSchool, Lewiston, Idaho, High School Diploma, 1985 REFERENCES

Available upon request

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