Benedict T. Matic
Phone : 212-***-****
Email : email@example.com
The Alex Hotel, New York, NY June 2009 – Present
Front Office Manager
Responsible for 17 union staff members in 203 room luxury hotel.
Trump International Hotel, New York, NY March 2008 to June 2009
Assistant Front Office Manager
Acted as evening manager for 291 room, Five-Star hotel.
Responsible for 27 union staff members, including Door, Bell and Front Desk.
Assisted in achievement of Five Diamond award for property.
Conducted night audits.
Chateau Marmont, Hollywood, CA 1994 - 2008
Front Office Manager 2000 to February 2008
Created year-to-year budget for the front office.
Responsible for the front office staff; including hiring, scheduling, and assigning day-to-day responsibilities.
Interacted with other hotel departments to ensure full guest service.
Meticulous in inspecting rooms prior to guest arrival with emphasis on ensuring that VIP clients receive proper promotional items.
Ensured hotel amenities are in good working order.
Handled all guests from check-in to check-out.
Impeccable customer service; diplomatically and effectively resolve guest grievances; compose responses and make follow-up contact.
Procured theater, symphony, and/or concert tickets.
Arranged car rentals and/or limousine hires.
Restaurant recommendations and/or reservations based on comprehensive knowledge and contact with area restaurants.
Provided assistance to aid executive committee department heads in achieving their short and long-term objectives.
Implemented hotel policies, procedures and the overall operation philosophy.
Front Office Assistant Manager 1998 to 2000
Front Office Agent 1994 to 1998
Bachelor of Science, Hotel & Restaurant Management, Philippine Women’s University