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Front Office Manager

Astoria, NY
September 14, 2018

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Benedict T. Matic

* **** ******, ***. **** New York, NY 10038 Mobile: 917-***-****

Phone : 212-***-****

Email :


The Alex Hotel, New York, NY June 2009 – Present

Front Office Manager

Responsible for 17 union staff members in 203 room luxury hotel.

Trump International Hotel, New York, NY March 2008 to June 2009

Assistant Front Office Manager

Acted as evening manager for 291 room, Five-Star hotel.

Responsible for 27 union staff members, including Door, Bell and Front Desk.

Assisted in achievement of Five Diamond award for property.

Conducted night audits.

Chateau Marmont, Hollywood, CA 1994 - 2008

Front Office Manager 2000 to February 2008

Created year-to-year budget for the front office.

Responsible for the front office staff; including hiring, scheduling, and assigning day-to-day responsibilities.

Interacted with other hotel departments to ensure full guest service.

Meticulous in inspecting rooms prior to guest arrival with emphasis on ensuring that VIP clients receive proper promotional items.

Ensured hotel amenities are in good working order.

Handled all guests from check-in to check-out.

Impeccable customer service; diplomatically and effectively resolve guest grievances; compose responses and make follow-up contact.

Procured theater, symphony, and/or concert tickets.

Arranged car rentals and/or limousine hires.

Restaurant recommendations and/or reservations based on comprehensive knowledge and contact with area restaurants.

Provided assistance to aid executive committee department heads in achieving their short and long-term objectives.

Implemented hotel policies, procedures and the overall operation philosophy.

Front Office Assistant Manager 1998 to 2000

Front Office Agent 1994 to 1998


Bachelor of Science, Hotel & Restaurant Management, Philippine Women’s University

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