Craig A. Calhoun
Information Technology director
Management IT Expertise Virtual Environments Software Development Troubleshooting
34+ years of experience in the IT industry as an Information Technology Director, leading highly-trained teams of professionals in all aspects of operations to deliver topnotch customer service.
Expertise in supporting and improving large-scale IT infrastructures including servers, networks, computers, databases, and computer peripherals by providing software and hardware solutions, system troubleshooting, bug mediation, and new technology research to guarantee infrastructure availability and security.
Unparalleled experience in working with and designing virtual server infrastructure, cloud infrastructure, and Microsoft server environments, providing plans, support, troubleshooting, documentation, mapping, and training.
Recognized for developing numerous computer programs, EMR systems, leading large-scale IT projects, and handling data, and risk management, process implementation, budgeting, and cost reduction, while ensuring adherence to processes and guidelines.
Advanced analytical and problem-solving skills, able to contribute to process improvement by gathering and analyzing data for administrative and technical purposes.
Team player/leader, experienced in managing, training, and developing staff. Proven ability to work in multidisciplinary and fast-paced environments under pressure.
Strong verbal/written communication and reporting skills with experience in managing client relations and communicating to audiences with a wide variety of technical aptitude.
Planned and moved two laboratories into a new 40 thousand square foot building at the House Ear Institute in Los Angeles while working for VRL-Eurofins.
Physical to Virtual VMware project for 154 servers.
Developed TranTrak and LabTrak apps for the Mendez National Institute of Transplantation.
Performed data migration for two databases when new software was implemented. For example, one successful migration was for HistoTrak and the other was Transplant Connect.
Recognized for hiring 30+ individuals and developing their skills.
Project Management Process Implementation Leadership
Software Development Database Management Data Migration
Data Center/Network Design Technical Troubleshooting Planning
Customer Service Staff Development Organization
HIPAA FDA Audits SOX
Communication Budgeting/Financing Risk Management
Analysis Conflict Resolution Reporting
VRL-Eurofins Laboratories, Los Angeles CA 12.2013-07.2017
Information Technology Director
Supported all technical infrastructures including VLAN, Active Directory, MS Exchange, GPO, MS servers, SQL, RDP/RDS, Static IP and DHCP, Citrix, networks, databases, workstations, printers, and peripherals, solving problems to ensure availability, reliability, and security.
Managed projects: led staff and ensured adherence to guidelines, budgets, and deadlines.
Planned budgets, managed vendor relations, and led/coached staff.
Planned/Implemented ISP fiber and T1 copper backup.
Ensured proper following of SDLC, Change Control processes and problem root causes are identified and controlled to prevent future outages.
Supervised 24/7 IT staff while creating and updating help desk tickets to guarantee accurate and timely metrics.
Effectively communicated with all levels of management regarding applicable IT areas.
Mendez National Institute of Transplantation, Los Angeles CA 09.1995-12.2013
Information Technology Director
Planned and executed the delivery of computer processing: provided hardware/software solutions, recommended technical systems, implemented information systems/standards, resolved user problems, and provided data processing utilization information.
Achieved organizational objectives by successfully managing and training staff, preparing and controlling budgets, and maintaining/designing SQL databases.
Programmed uni/bi directional interfaces for the laboratory equipment.
State Farm Insurance Company, Costa Mesa, CA 07.1984-07.1995
Systems Controller II
Spearheaded the Operations Department: led Data Processing and shift activities.
Trained and led shift personnel to meet the needs of special processing and project work.
Managed the computer room redesign project in its entirety.
Coordinated with management to evaluate and set goals for term projects.