Customer Service Representative

Johane Dume

*** ********** ****** #**, *********, MA 02184

********@*****.***

857-***-****

Education

Northeastern University, Boston, MA Bachelor of Science in Health Management May 2018

Concentration in Healthcare Management

Quincy College, Quincy, MA

Associate in Science Degree May 2013

Concentration in Healthcare Administration

Awards / Certificates / Interest

CPR 2010

First Aid 2010

Alzheimer’s Training Certificate 2009

I Enjoy Planning Events including vendor coordination and decoration for large crowds and parties

Relevant Experiences

Central Supply Manager December 2014 - January 2017

Epoch Senior Living Center, Chestnut Hill, MA

I lowered cost by 22% by negotiating tactics that raised quality and increased satisfaction for a 175-resident unit.

I eliminated waste by accurately collecting data which I analyzed using excel and maximized efficiency.

I reallocated the fair distribution of supplies after conducting surveys with nurses and department managers.

I aggressively exceeded budget target set by upper management and provided detailed reports on a monthly.

Data Management Specialist July 2011 - December 2014

Epoch Senior Living Center, Chestnut Hill, MA

At Epoch of Chestnut Hill, I managed the admissions and discharges of patients in and out of the facility.

I adapted the use of the matrix reports like MDS report, and CAA worksheet report to increase effectiveness.

I was responsible for entering and organizing all insurance, client, and test data into company billing system.

I collaborated with middle management to prioritize and facilitate changes to the database, increasing efficiency.

Other Experiences

Resident Coordinator Consultant 2009 to 2011

TILL Incorporated, Dedham, MA

I Cared for up to 3 patients per day in a residential home for mentally challenged resident.

I performed household duties including teaching social skills to residents individually.

I Performed supervisory duties and administrative reporting.

Recreational activity Specialist 2005 to 2009

Newton healthcare center, Newton, MA

I assisted the Recreational Director in performing activities with residents living with Alzheimer’s disease.

I performed tolerance and sociability evaluation of residents to determine group and activity placement.

Cashier Customer Service Representative 2001 to 2005

Star market/Shaw, Dorchester, MA

I provided respected customer relations and sales assistance as a member of the team.

I maintained accurate inventory control in a fast paced, large volume facility handling returns and sales.

I processed an average of 50 customers per hour as a cashier.

Skills and Proficiencies

Proficient in MS Office: Word, Power Point, and Excel, Healthcare, Hospitals, Healthcare Management, U.S. Health Insurance Portability and Accountability Act (HIPAA), Alzheimer’s handling, leadership, detail oriented.

Highly motivated, experienced time management, people skills, interpersonal skills, very quick learner.

English - Fluent in Haitian Creole and beginner in French.

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