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Administrative Assistant Customer Service

Location:
Rochester, New York, United States
Salary:
13
Posted:
September 12, 2018

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Resume:

Arlene A. Dietrick

*** ***** ******

Orchard Park, New York 14127

716-***-****

PROFESSIONAL EXPERIENCE

KELLY SERVICES, Amherst, N.Y.

Data Entry. 7/19/2018-Present

Data entry in Ivantage System processing address emails to maintain and update changes in policies for Alstate Insurance agencies..

Data Entry

03/31/2018-Present ADECCO STAFFING, 3719 Union Road, Cheektowaga, New York 14225

Government Lockbox- data enter confidential data information according to the rules, regulations and set procedures for conformity.

Phones/Consumer Relations

09/26/2017-01/03/2018 FISHER PRICE, 636 Girard Ave, E. Aurora, N. Y 14052

Data enter personal data and product mfr code by researching data bases; answer & transfer calls on phone dialing system. Assist in sending warranty compensation of Fisher Price products for one-year customers qualifying for replacement vouchers, parts, and whole products. Outlook communications Training provided for policy practices and multiple windows.

ADVANTAGE SOLUTIONS -Event Specialist

10/2016-12/2016 and 10/2017-3/2018

Prepare Displays for a variety of food choices for the promoting of B J wholesale foods as breakfast bars, sausage, candy, drinks

Receptionist/Clerk 06/2016-01/2017@ ERIE COMMUNITY COLLEGE716-***-****

Computer:: Excel and Outlook.

Update and print Word, Excel for vendor lists, personnel employee lists, purchase orders i.e.Multi-line phones, and assist Maintenance Work Orders, matching packing slips, invoices and ordering.

Receptionist Desk/Accounting 800-***-**** 02/2016-05/2016 TAD PGS, Inc.(Adecco)

Duties: Matching invoices and packing Slips, Assist with Vendor 30-day past due collection calls, notes, printing and distribution of mail. Accounting Software, Outlook, Excel Sheet

Phones/Mortgage Collections

09/2015-11/2015 ADECCO STAFFING

Account Clerk/Nesco Resource, online Recruiter. 7/2015 two-week assignment

Duties: Researching Sales Tax throughout U.S. state-wide, locate the same in large volume of sales tax files, math calculations on Excel Sheets, mail distribution, date enter in state databases

Receptionist Desk/Office Clerk

GREEN THUMB ENVIRONMENTAL BEAUTIFICATION INC.518-***-****

@ Erie Community College 02/2015-6/2015

Duties: Dept. Human Resources Reception multi-line phone, mail distribution, coordinate interview paperwork, print applications, assist with Word, Outlook,&Excel (updating Excel, Word mail merge) Staff special projects

Operations Support

Kelly Services, Buffalo, N.Y., Amherst, NY 10/2014-12/11/14

Duties: Scanning, uploading, updates on shared Excel sheets, review, research mortgage database for accuracy for future processing

Customer Service Representative

WALGREENS, O.P., NY 11/2013 -5/2014

716-***-****

TJMAXX, Mckinley Parkway, Hamburg, N.Y

*617-***-****. 11/2013-4/30/2014

Duties: cashiers, sales and merchandise sales,

assist with drawer

DIETRICK’S CUSTOM CABINETS, 631 Willet Rd., Hamburg, NY

Reception Desk/Sales Administrative Assistant/Tradeshow & Showroom Assist 01/10//2012-05/25/2012

Duties: Data entry into QuickBooks, Reconciliation, account payables and receivables, manage personnel department insurances, government tax reporting, payroll. scheduling,phones.Pt-time (11/1986-1996)

ERIE COUNTY: FULL-TIME OFFICE WORK 03/1998-05/25/2011 DEPARTMENT OF SOCIAL SERVICES/Div. of Accounting

Senior Clerk, Account Clerk, 95 Franklin Street, Buffalo, NY

Duties: Review ledgers & files case numbers for public assistance filesc. Assisted with processing changes in public assistance information for case closings and re-openings by generating and printing of ledgers. Update notes and accounting database for court orders.

Sr. Account Clerk, Legal Secretary/Dept. of Law, Environmental Planning, *Clerk’s Office

Duties: Machine transcription, compose and type legal documents, excel sheet, memos, copy, and outgoing mail. Relieve on receptionist desk & distribution of mail. Computer: Word, Outlook, Excel

Arlene A. Dietrick Page 2

PART-TIME EMPLOYMENT AGENCIES

SELECTIVE STAFFING, Amherst, NY (40 hrs.) 07/2011-09//2011

BANK OF AMERICA, Amherst, NY (20 hrs.) 04/2009-04/2010 ADECCO STAFFING, Cheektowaga, NY (20 hrs.) 09/2007-09/2008

Duties: Data processor duties in Bank Lockbox, research & review for accuracy mortgage databases

Erie Community College- 2015

Workplace Computer training. Word, Excel, Access.

Buffalo Schools- 2012. Advanced Excel

BRYANT STRATTON COLLEGE, Orchard Park, N.Y Graduated 6/1997

Administrative Assistant Program

Associates Degree in Administrative Assistant Program

●Medical & Legal Classes at Stenograph Institute



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