Registered Nurse Customer Service
Resume:
MARY KATHERINE TIBBS PRUNA HEINZE
Carterville, Il, 62918
********@**********.***
CAREER OBJECTIVE:
To apply learned skills – including clinical, educational, administrative, organizational, public relations and customer service areas, to a challenging responsible position which offers the opportunity for professional growth.
SUMMARY OF QUALIFICATIONS:
30 years of clinical, educational, administrative, and supervisory nursing experience.
Computer and Data Entry experience using Microsoft Office, Excel and Epic.
Excellent Communication demonstrated by the ability to interact effectively with physicians, hospital, clinical, school staff, community agencies and their staff, patients and their families, students, customers, vendors and their staff.
Associate of Science degree in Nursing 1982, currently retired since 2015.
Various Management courses / in-services’.
EDUCATION:
1975 - Roanoke Chowan Technical School - Ahoskie North Carolina, completed GED.
1975 – 1976 - Roanoke Chowan Community College – Ahoskie North Carolina, Licensed Practical Nursing Degree.
1981 – 1982 - - Roanoke Chowan Community College – Ahoskie North Carolina, Associate Degree in Nursing-Registered Nurse.
PROFESSIONAL EXPERIENCE/EMPLOYMENT:
January 29, 2018 to June 27, 2018: ADMINISTRATIVE SUPPORT ASSISTANT
Seever Dream Homes, Marion, Illinois, 62959, 618-***-**** Part Time
Receptionist Duties: Phone communications with clients, vendors, and sub-contractors, etc.
Scheduled appointments for clients, showing clients the showroom, filing, completed Lien Waivers for vendors /sub-contractors, general office duties, maintain and inventoried tools and uniforms, and used Microsoft Word and Excel to complete documents, errands as needed.
Human Resource Duties: Participated in hiring employees, scheduled and trained employees, disciplinary action as needed, scheduled staff meetings.
Safety Coordinator: Initiated and put in place a safety program for the facility per OSHA standards, trained employees, maintained records for safety program, performed on jobsite visits, performed monthly safety in-services for all staff.
April 22, 2015 to January 28, 2018: ADMINISTRATIVE SUPPORT ASSISTANT
Seever Construction Inc., Marion, Illinois, 62959, 618-***-**** Part Time
Receptionist Duties: Phone communications with clients, vendors, and sub-contractors.
Scheduled appointments for clients, showed clients the showroom, general office duties, filing, completed Lien Waivers for vendors/sub-contractors, maintained and inventoried tools and uniforms, used Microsoft Word and Excel to complete documents, errands as needed.
Human Resource Duties: Participated in hiring employees, scheduled and trained employees, disciplinary action as needed, scheduled staff meetings.
Safety Coordinator: Initiated and put into place a safety program for the facility per OSHA standards, trained employees, performed on jobsite visits, maintained safety records, performed monthly safety in-services for all staff.
March 23, 2009 to February 20,2015 STAFF RN –REHABILITATION UNIT
Wake Med Health & Hospitals, Raleigh, North Carolina, 27620, 919-***-**** Full time
Responsible for daily assigned patient care including all treatments, medication and IV administration, Coordinated patient care with physicians and other departments, assessed, monitored, and documented patient’s condition during shift, utilized computer for data entry during shift, addressed issues related to clinical care as they arose, and interacted with families regarding patient care.
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