Demonstrate analytical decisiveness and sound judgment in a variety of progressively and challenging responsibilities, including instituting organizational strategies and measures for continuous improvement and efficient business operations through quality assurance. Possess advanced analytical, data management, critical thinking, organizational, research, oral and written communication skills with strong attention to detail. The ability to adapt to a dynamic, rapidly changing business and technical environment.
Pacific Premier Bank – IT Project Coordinator
Apr 2018 – Jul 2018
Insight Global Irvine, CA
Support the VP of Information Technology and Program Management in technical infrastructure and telecommunication projects through acquisitions of two major financial institutions through pre-close, close, migration and conversion related activities.
Develop Master Location Schedule to successfully track and improve visibility of all activities, with vendors completing necessary work amongst the 17 newly acquired locations, ranging from installation of cables, to installing routers, switches, and servers, security installations, etc.
Collaborate with other disciplines in order to refine processes and escalate issues as appropriate with respective business owners, documenting confirmations to decommission various system applications and server shutdowns after conversion and track IT actions to completion.
Effectively communicate with business units and management to recommend operational policy and procedure enhancements to effectively manage key deliverables for various activities throughout multiple phases or projects.
Developed tracking tool, to document information requirements, review and acceptance guidelines and implement new process for Management's acceptance of key deliverables.
Pacific Life – PMO Project Coordinator
nov 2017 – Dec 2017
Beacon Hill Staffing Agency Irvine, CA
Provide key support on projects within the Program Management Office within the Life Insurance Division at Pacific Life-including elements related to business operations and technology.
Maintain project repository and follow-up on overdue deliverables and approvals, update tracking tools and logs, including change control, issues logs, decision/action logs, and risk management.
Follow-up on outstanding updates to status, tracked activities, estimates and deliverables. Preserve project plans, capturing task updates, such as progress and completion dates, updating resources, updating work segments plans, or performing other directed updates.
Update weekly status reports, project calendars, and conserving project repository using SharePoint integration with OneNote and Outlook.
Ability to quickly engage with PM’s and understand Organization’s structure and their waterfall methodology.
Assurant - Project Coordinator
Dec 2015 – Aug 2017
Insight Global Irvine, CA
Act as the Project Team Coordinator with 200+ resources across-12+ cross-functional development teams. Liaison across multiple departments and disciplines including Program Management and Leadership, Local Tier II, Security, Software Compliance, QA, DevOps and TechOps.
Developed resource management tracking tool for global development resources to troubleshoot user access issues and technical issues for on-site, remote and off-shore resources and provide great service with unsurpassed quality, effectiveness and efficiency.
Provide operational excellence in operations, collaborating with multiple disciplines and departments to manage user system access, SharePoint Team Site, TFS, Automic, and DB access, enabling us to be better partners, respond more quickly and proactively to issues/bugs as they arise.
Collaborate closely with Information Protection Services to implement new processes and create tracking tool to monitor and process proper requisitions needed for vpn certificate expirations avoid any access interruptions, and manage user end-licenses accordingly.
High ability to think ahead and strategize solutions with proven results. Proactive and meticulously organized to balance a range of priorities and coordinate competing deadlines.
Administrative Specialist IV
Mar 2010 – Apr 2015
Kaiser Permanente Riverside/Anaheim, CA
Support CEO, COO and CFO in all aspects of company operations by effectively executing office procedures and processes to meet business objectives and executive staff and managers in the development, analysis and communication of strategies, operations and variance issues.
Collect and analyze data to evaluate operational efficiency and make recommendations to solve problems and improve effectiveness. Instrumental in moving to electronic form of data collection for all Quality Management Audits, and provided on-line and individual training, to all appropriate personnel.
Reduced cost and turnaround time to compile monthly audit reports, by moving to electronic form of data collection.
Collaboratively benchmarked 100% compliance with High Alert Medication Protocol across
and sustained rate at 95%.
Job Achievements: Successfully implemented green meetings for Hospital Department Managers Monthly Meetings, saving money and valuable time, while increasing attendance and participation.
Project Management Institute Project Management Professional (PMP)
Aligned to PMBOK * Guide – Fifth Edition
Certification Preparation Courses, On-Line
Sep 1992 - Jun 1996
High School Diploma
Blue and gold Award in English, 3.38 GPA
Richard Gahr High School, Cerritos, CA
Landmark Education – The Forum Seminar & Integrity Seminar I-Source Training Seminar
Office 365, Microsoft Word, Excel, PowerPoint, WordPerfect, MS Visio
Access, ACT, ACCPAC CRM, Goldmine, VSurvey
AT&T Teleconference / Skype
VOIP Dashboard Administrator