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Implementation Manager

Location:
Rochester, New York, United States
Posted:
September 12, 2018

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Resume:

Ann M. Torres

Rochester, New York

585-***-****

OBJECTIVE:

Obtain position with growth potential where my leadership, organizational, interpersonal skills and facilitation skills will be utilized.

EXPERIENCE:

Nov. 2017 – Xerox Corporation

Aug. 2018 Application Manager

Review Business requirements from the Business and Customer for Xerox SupplyNet (XSN), Supplies Adjustment and Returned Goods (SARG), Supplies Bid Pricing Tool (SBP), Supplies Credit Card (SCC) as well as several other Databases

Work with Production Support Team for clarification on Request for Action (RFA), Request for Change (RFC) and potential Request for Incident (RFI) CDB tickets. Determine system solutions and timeframe to fix issue

Research production issues identifying if it was a missed requirement or system issue for XSN (Xerox SupplyNet), Supplies Adjustment and Returned Goods (SARG), Supplies Bid Pricing Tool (SBP), Supplies Credit Card (SCC) as well as several other Databases

Led CAB Reviews with the Business and Vendors reviewing and prioritizing CDB Tickets as well as the review of scheduled monthly releases of Tickets both from Production Support and Development

March 2010 – Xerox Corporation

Nov. 2017 WHIM Back Office Business Engagement Business Systems Analyst

Gather and document the Business requirements from the Business and Customer for Xerox SupplyNet (XSN), Supplies Adjustment and Returned Goods (SARG), Customer Quote Database (CQD) as well as several other Databases

Drive Requirement Reviews with Customer(s) to gain approval(s)

Document test cases and assist as required in the testing

Research production issues identifying if it was a missed requirement or system issue for XSN (Xerox SupplyNet)

Led CAB Reviews with the Business and Vendors reviewing and prioritizing CDB Tickets as well as the review of scheduled monthly releases of Tickets both from Production Support and Development

Nov. 2007 – Xerox Corporation

March, 2010 Quote to Billing Requirements Analyst

Gather and document the Business requirements from the Business and Customer for VQX (ValueQuiX) and / or CDB (Contract Database)

Perform CAR (Customer Acceptance Reviews) sessions

Assist as required in testing of the System Release associated to the Release

Research and resolve production support issues for VQX (ValueQuiX)

Ann M. Torres

Rochester, New York

585-***-****

2002 – Xerox Capital Services, LLC

Nov. 2007 Senior Program Manager

Business System Analyst responsibilities for main order entry system known as the Intelligent Assistant, IA.

Leader and Team Member of several cross functional teams for the design of a new system tool which will enable better productivity to the CBCs as well as other system enhancements

Translation of Business Requirements to System Requirement

Subject matter expert for all Field and Headquarter Inquiries regarding Origination or Front-end Systems

Training of ‘NEW’ outsourced Helpdesk, EDS, for the Production Support of all Origination systems, i.e., IA, CAPS, APEX Tables, TOP, EMP, XEEP

Perform all customer acceptance testing as well as sign-off prior to system implementations

Worked closely with Field CBR’s (Customer Business Reps) as they were brought in for testing of new system implementations

Traveled to CBC’s and provided on-sight support for System Releases

1991 – 2002: Xerox Corporation

Senior Program Manager

Led as well as a team member of several cross functional teams for system enhancements / implementations

Translation of Business Requirements and System Requirement

Subject Matter expert for all Field and Headquarter Inquiries regarding Origination or Front-end Systems

Perform all customer acceptance testing as well as sign-off prior to system implementations

Authorized security access for IA

Senior Order Entry Specialist

Responsible for incoming telephone inquiries for Field System users better known as the Customer Business Reps, (CBRs)

Obtained system knowledge in several Mainline Systems, i.e., IA, CAPS, APEX Tables, EMP, Sale Range, XEEP, Order Processes, Marketing Actions, etc.

1980 – 1990 Xerox Corporation

Executive Assistant

Executive Assistant to the VP of Marketing in a special assignment (POTC)

Executive Assistant to the VP of Administration

Executive Assistant to Lower VP of Administration

Admin Aide to Manager of Finance

Ann M. Torres

Rochester, New York

585-***-****

EDUCATION / TRAINING:

Cornell University

1993 Business Communication Certificate

Sawyer Business

School - 1978 Legal Secretarial Science Associate Degree

Benjamin Franklin

High School Math and Spanish Major Regents Diploma

Xerox Training:

Problem Solving Introduction to the Cloud

Quality Improvement Process Agile Training

Measures of Quality Cloud Computing Fundamentals

ADelta

Empowered Workgroup Training

Manager as Facilitator

Interpersonal Managing Skills

Management Studies

Effective Negotiating Techniques

Lean Sigma Six (XCS)

Green Belt Trained (XCS)

QuickSolver Training

Project Management Courses

OTHER LANGUAGES:

Fluent in Spanish as well as reading and writing



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