Implementation Manager
Resume:
Ann M. Torres
Rochester, New York
OBJECTIVE:
Obtain position with growth potential where my leadership, organizational, interpersonal skills and facilitation skills will be utilized.
EXPERIENCE:
Nov. 2017 – Xerox Corporation
Aug. 2018 Application Manager
Review Business requirements from the Business and Customer for Xerox SupplyNet (XSN), Supplies Adjustment and Returned Goods (SARG), Supplies Bid Pricing Tool (SBP), Supplies Credit Card (SCC) as well as several other Databases
Work with Production Support Team for clarification on Request for Action (RFA), Request for Change (RFC) and potential Request for Incident (RFI) CDB tickets. Determine system solutions and timeframe to fix issue
Research production issues identifying if it was a missed requirement or system issue for XSN (Xerox SupplyNet), Supplies Adjustment and Returned Goods (SARG), Supplies Bid Pricing Tool (SBP), Supplies Credit Card (SCC) as well as several other Databases
Led CAB Reviews with the Business and Vendors reviewing and prioritizing CDB Tickets as well as the review of scheduled monthly releases of Tickets both from Production Support and Development
March 2010 – Xerox Corporation
Nov. 2017 WHIM Back Office Business Engagement Business Systems Analyst
Gather and document the Business requirements from the Business and Customer for Xerox SupplyNet (XSN), Supplies Adjustment and Returned Goods (SARG), Customer Quote Database (CQD) as well as several other Databases
Drive Requirement Reviews with Customer(s) to gain approval(s)
Document test cases and assist as required in the testing
Research production issues identifying if it was a missed requirement or system issue for XSN (Xerox SupplyNet)
Led CAB Reviews with the Business and Vendors reviewing and prioritizing CDB Tickets as well as the review of scheduled monthly releases of Tickets both from Production Support and Development
Nov. 2007 – Xerox Corporation
March, 2010 Quote to Billing Requirements Analyst
Gather and document the Business requirements from the Business and Customer for VQX (ValueQuiX) and / or CDB (Contract Database)
Perform CAR (Customer Acceptance Reviews) sessions
Assist as required in testing of the System Release associated to the Release
Research and resolve production support issues for VQX (ValueQuiX)
Ann M. Torres
Rochester, New York
2002 – Xerox Capital Services, LLC
Nov. 2007 Senior Program Manager
Business System Analyst responsibilities for main order entry system known as the Intelligent Assistant, IA.
Leader and Team Member of several cross functional teams for the design of a new system tool which will enable better productivity to the CBCs as well as other system enhancements
Translation of Business Requirements to System Requirement
Subject matter expert for all Field and Headquarter Inquiries regarding Origination or Front-end Systems
Training of ‘NEW’ outsourced Helpdesk, EDS, for the Production Support of all Origination systems, i.e., IA, CAPS, APEX Tables, TOP, EMP, XEEP
Perform all customer acceptance testing as well as sign-off prior to system implementations
Worked closely with Field CBR’s (Customer Business Reps) as they were brought in for testing of new system implementations
Traveled to CBC’s and provided on-sight support for System Releases
1991 – 2002: Xerox Corporation
Senior Program Manager
Led as well as a team member of several cross functional teams for system enhancements / implementations
Translation of Business Requirements and System Requirement
Subject Matter expert for all Field and Headquarter Inquiries regarding Origination or Front-end Systems
Perform all customer acceptance testing as well as sign-off prior to system implementations
Authorized security access for IA
Senior Order Entry Specialist
Responsible for incoming telephone inquiries for Field System users better known as the Customer Business Reps, (CBRs)
Obtained system knowledge in several Mainline Systems, i.e., IA, CAPS, APEX Tables, EMP, Sale Range, XEEP, Order Processes, Marketing Actions, etc.
1980 – 1990 Xerox Corporation
Executive Assistant
Executive Assistant to the VP of Marketing in a special assignment (POTC)
Executive Assistant to the VP of Administration
Executive Assistant to Lower VP of Administration
Admin Aide to Manager of Finance
Ann M. Torres
Rochester, New York
EDUCATION / TRAINING:
Cornell University
1993 Business Communication Certificate
Sawyer Business
School - 1978 Legal Secretarial Science Associate Degree
Benjamin Franklin
High School Math and Spanish Major Regents Diploma
Xerox Training:
Problem Solving Introduction to the Cloud
Quality Improvement Process Agile Training
Measures of Quality Cloud Computing Fundamentals
ADelta
Empowered Workgroup Training
Manager as Facilitator
Interpersonal Managing Skills
Management Studies
Effective Negotiating Techniques
Lean Sigma Six (XCS)
Green Belt Trained (XCS)
QuickSolver Training
Project Management Courses
OTHER LANGUAGES:
Fluent in Spanish as well as reading and writing
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