Proven ability to successfully analyze an organization's critical business requirements, identify deficiencies and potential opportunities, and develop innovative and cost-effective solutions for enhancing competitiveness, increasing revenues, and improving customer service.
Area Manager/Operations Manager I Edwardsville, IL
May 2016-July 2018
Lead and develop a team of Amazon Associates
Communicate policies to Associates and act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed
Develop performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality
Support all safety programs and OSHA compliance to ensure a safe work environment for all Associates
Ensure procedures are followed for building security and product loss prevention
Create, manage and support recognition and communication programs
Partner with the management team to establish and maintain quality control standards
Ship Dock Area Manager Winchester, VA
September 2017-January 2018
Decision making, problem solving, multi-tasking, route planning, and efficiency management
Supervise dock personnel
Effectively complete and secure loads
Enforce company policy and processes
Interview, hire, instruct, train, and follow-up
Damage control to freight and other equipment
Process Assistant (Floor supervisor) Baltimore, MD
February 2015-May 2016
Ensures four key areas of operations are adhered to, that includes safety, quality, customer experience and productivity at all times.
Collaborates with Area Managers to balance labor ensuring that we are operating a balanced and efficient shift while meeting all goals.
Supported all safety programs and OSHA compliance to ensure a safe work environment for all associates.
Proactively identify and lead process improvement initiatives.
Assisted in managing a staff of over 200 part-time Amazon associates during daily operational functions, to include performance evaluations.
Ensured associates were properly trained and their needs were addressed so they could focus on their jobs.
Assisted Area Managers in all aspect of operational readiness.
Seasonal Process Assistant (Floor Supervisor) Baltimore, MD
September 2014-Feb 2015
Assist Area Managers in daily management of sort operations.
Responsible for direct supervision of associate labor and productivity.
Ensured daily production goals were met through successful area performance through tracking, reporting and feedback of associate performance.
Provided assistance in keeping work area clean and organized, identifying and addressing safety hazards within the work area.
Coached and trained associates on Amazon’s process procedures, that included pallet building, package scanning, pallet wrapping and safety.
MARYLAND FOOD BANK Halethorpe, MD
Warehouse Associate July 2007-March 2010
Assist in shipping and receiving, and unloading trucks.
Operated forklifts and electric pallet jacks to on-load and off load trucks.
Reviewed warehouse and work area for orderliness .
Lead and coached volunteers in operational procedures.
Conducted inspections on donated food donations.
AEG RAMSHEAD LIVE/LIVE NATION PAVILLION Baltimore, MD
Senior Security Staff Member August 2008-May 2015
Mentor, train, and develop over 40 security staff members in dealing with large crowd security.
Responsible for the security of a 4500 person outdoor concert facility.
Work closely with venue managers, tour managers, artist, road crew member and vendors.
Ensures venue are opened for entry and secured after each concerts.
Made critical decisions in regards to staffing and deployment.
Filled in as acting Security Chief in his absence.
SAFE MANAGEMENT INC Baltimore, MD
M&T Stadium Security Staff July 2007 – September 2010
Responsible for providing security to the of lower section of stadium
Conduct pre-entry screenings that included body and bag searches
Provided guest information and assistance in emergencies situations
Secure critical and restricted access areas
Ensure stadium regulation and policies are adhered to
Work closely with Stadium Security
NASA GODDARD SPACE FLIGHT CENTER Greenbelt, MD
Senior Administrative Assistant March 1999-July 2007
Work closely with internal and external contractor and customers that included foreign and domestic space agencies.
Coordinated foreign and domestic travel, travel reimbursement, passport, visa and ground travel through the appropriate government agency.
Consistently provided guidance to eight (8) other administrative assistants.
Managed a supply/technology budget through oversight of subordinate offices expenditures with use of an excel spreadsheet.
Performed duties as Information Technology Liaison Officer for new IT acquisition.
US Army Administrative Specialist School, Fort Jackson, Columbia, SC.
US Army Primary Leadership Development School, Fort Carson, CO.
US Army Non-commissioned Officers Leadership School, Hanau, Germany.
US Army Drill Instructor School, Fort Benning, GA.
Coursework in M.S. Management of Information Systems /Services, University of Maryland University College.
B.S. in Business Management, Purdue University Global, Davenport, IA (2000-2004)
Computer/Network Technician (A+/Net+) Training, Academy of Computer Education, Greenbelt, MD (2008)
First Aid CPR/AED certified/Forklift/OP/electric jack/Lean Sigma.
Training, coaching, mentoring, developing others.
Works/motivates others/ in a highly self-motivated .