Shelly Hensley
*** **** ******, *******, ** ***** 606-***-**** or 606-***-**** ac60xy@r.postjobfree.com
EDUCATION
Morehead State University: December 2005
Associate of Arts
WORK EXPERIENCE
Mountwest Community & Technical College Records Assistant III, Registrar’s Office December 2013 – Present
First contact for students in the Registrar’s Office: face-to-face, over the phone and online
Troubleshoot student issues to assist in resolving them
Instruct students in the completion of forms related to the Registrar’s Office functions
Operate Banner and Banner Document Management Systems
Process transcript requests
Process requests for enrollment verifications
Articulate transfer transcripts and post credit to Mountwest transcripts
Scan and index electronic documents
Assist with the graduation ceremony preparation
Train & supervise work study students at the front desk Morehead State University Assistant Director of Testing June 2009 – November 2013
Administered a variety of exams including, but not limited to: GED, ACT, Praxis, LSAT, Major Fields, Miller’s Analogies, GRE, CLEP, departmental proficiencies, placement exams and accommodated tests
Assisted the Director of Testing in the implementation of new exams
Maintained the database to keep track of revenue received and deposited
Assisted with the supervision and training of student workers
Ordered and returned secure test materials
Coordinated faculty evaluation process for Morehead State University
Assisted the Saturday Test Coordinator and Substitute Saturday Test Supervisor
Assisted with the training of Saturday test proctors Morehead State University Interim Director of Testing December 2008 – June 2009
Supervised all of the daily operations of the testing center
Hired, trained, supervised and maintained employee files for; work study students, Graduate Assistant, Saturday Test Coordinator and GED Chief Examiner.
Collected and deposited all incoming revenue for the testing center
Alternate GED examiner and Substitute Saturday Test Coordinator
Assisted the University in several quality audits
Prepared Praxis codes for the Universities’ computer change over Morehead State University Testing Assistant, Testing Center January 2007 – December 2008
Responsible for the daily operations of the testing center
Frequently worked with administrators, faculty, staff and students via telephone, email and in person
Scheduled exams
Maintained test rosters
Hired, supervised and maintained the files of work study students
Administered a variety of standardized tests
Developed a database to keep track of and receipt testing fees received
Improved on and created internal processes when necessary to satisfy testing and/or institutional requirements
Morehead State University Receptionist/Clerk, Registrar’s Office January 2002 – January 2007
Managed the flow of traffic in the office
Processed transcript requests and made daily deposits
Completed several special projects including compiling information for KCTCS transfer credits and entering the equivalencies into the computer system
Served on a hiring committee
Carter County Attorney’s Office Secretary
July 1998 – November 2001
Processed paperwork in preparation for criminal prosecution, guardianships and juvenile and mental health petitions
Worked with the public over the telephone and in person
Processed daily deposits
Performed secretarial duties for Carter Fiscal Court PROFESSIONAL DEVELOPMENT
Ethical Workplace, February 2017
Veterans on Campus Course, September 2016
Ethics & Code of Conduct, March 2015
Recognize & Prevent Workplace Violence, March 2015
Diversity: Skills for Collaboration, March 2015
FERPA: Protecting Educational Records, November 2014
Stop Harassment & Discrimination, November 2014
Banner Training, December 2013
Workplace Harassment, Supervisor Training, June 2013
Saturday Test Training, December 20
6+ hours of supervisory training, March 2012
IDEA Faculty Evaluation Training, February 2012
Civility in the Workplace, October 2011
Kentucky Association of Testing Administrators Conference, March 2010 & 2011
Student Employee Training, July 2010
What’s Coming to MSU in Technology, June 2010
Outlook Calendar Training, June 2010
Records Management, October 2009
Novus HR, September 2009
Teaching With Blackboard, May 2007