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Assistant State University

Huntington, WV
September 12, 2018

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Shelly Hensley

*** **** ******, *******, ** ***** 606-***-**** or 606-***-****


Morehead State University: December 2005

Associate of Arts


Mountwest Community & Technical College Records Assistant III, Registrar’s Office December 2013 – Present

First contact for students in the Registrar’s Office: face-to-face, over the phone and online

Troubleshoot student issues to assist in resolving them

Instruct students in the completion of forms related to the Registrar’s Office functions

Operate Banner and Banner Document Management Systems

Process transcript requests

Process requests for enrollment verifications

Articulate transfer transcripts and post credit to Mountwest transcripts

Scan and index electronic documents

Assist with the graduation ceremony preparation

Train & supervise work study students at the front desk Morehead State University Assistant Director of Testing June 2009 – November 2013

Administered a variety of exams including, but not limited to: GED, ACT, Praxis, LSAT, Major Fields, Miller’s Analogies, GRE, CLEP, departmental proficiencies, placement exams and accommodated tests

Assisted the Director of Testing in the implementation of new exams

Maintained the database to keep track of revenue received and deposited

Assisted with the supervision and training of student workers

Ordered and returned secure test materials

Coordinated faculty evaluation process for Morehead State University

Assisted the Saturday Test Coordinator and Substitute Saturday Test Supervisor

Assisted with the training of Saturday test proctors Morehead State University Interim Director of Testing December 2008 – June 2009

Supervised all of the daily operations of the testing center

Hired, trained, supervised and maintained employee files for; work study students, Graduate Assistant, Saturday Test Coordinator and GED Chief Examiner.

Collected and deposited all incoming revenue for the testing center

Alternate GED examiner and Substitute Saturday Test Coordinator

Assisted the University in several quality audits

Prepared Praxis codes for the Universities’ computer change over Morehead State University Testing Assistant, Testing Center January 2007 – December 2008

Responsible for the daily operations of the testing center

Frequently worked with administrators, faculty, staff and students via telephone, email and in person

Scheduled exams

Maintained test rosters

Hired, supervised and maintained the files of work study students

Administered a variety of standardized tests

Developed a database to keep track of and receipt testing fees received

Improved on and created internal processes when necessary to satisfy testing and/or institutional requirements

Morehead State University Receptionist/Clerk, Registrar’s Office January 2002 – January 2007

Managed the flow of traffic in the office

Processed transcript requests and made daily deposits

Completed several special projects including compiling information for KCTCS transfer credits and entering the equivalencies into the computer system

Served on a hiring committee

Carter County Attorney’s Office Secretary

July 1998 – November 2001

Processed paperwork in preparation for criminal prosecution, guardianships and juvenile and mental health petitions

Worked with the public over the telephone and in person

Processed daily deposits

Performed secretarial duties for Carter Fiscal Court PROFESSIONAL DEVELOPMENT

Ethical Workplace, February 2017

Veterans on Campus Course, September 2016

Ethics & Code of Conduct, March 2015

Recognize & Prevent Workplace Violence, March 2015

Diversity: Skills for Collaboration, March 2015

FERPA: Protecting Educational Records, November 2014

Stop Harassment & Discrimination, November 2014

Banner Training, December 2013

Workplace Harassment, Supervisor Training, June 2013

Saturday Test Training, December 20

6+ hours of supervisory training, March 2012

IDEA Faculty Evaluation Training, February 2012

Civility in the Workplace, October 2011

Kentucky Association of Testing Administrators Conference, March 2010 & 2011

Student Employee Training, July 2010

What’s Coming to MSU in Technology, June 2010

Outlook Calendar Training, June 2010

Records Management, October 2009

Novus HR, September 2009

Teaching With Blackboard, May 2007

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