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Desktop Support Technician

Location:
Nashville, Tennessee, United States
Posted:
September 12, 2018

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Resume:

RESUME

Donald A. Louis 318-***-****

*** ****** ** ac60xi@r.postjobfree.com

Monroe, La 71201

Objective

To secure employment within the field of computer technology where I can continue to learn and build on my current skills and knowledge.

Professional Experience

IT Operations Technician I

CenturyLink IT Solutions, Monroe, La

2016 to 2018

Support of Windows 7 and Windows 10 workstations.

Deployment and reimaging of workstations.

Network support.

Support for company hardware, break / fix and repair.

IT Operations Technical Support 2

CenturyLink IT Solutions, Monroe, La

2014 to 2016

Support of Windows XP and Windows 7 workstations.

Support of various production applications for password resets and basic troubleshooting.

Trained in the CLEC process.

Trained in the outage and escalation processes.

IT Operations Technical Support I

CenturyLink IT Solutions, Monroe, La

2012 to 2014

Helpdesk activities, various system password resets, software and hardware troubleshooting, and dispatch to the proper groups when required.

CLEC trained and Incident Coordinator for escalations and outages.

IT Operations Technical Support I (contractor)

CenturyLink IT Solutions, Monroe, La

2012 to 2012

Helpdesk activities, various system password resets, software and hardware troubleshooting, and dispatch to the proper groups when required.

CLEC trained and Incident Coordinator for escalations and outages.

Systems Analyst

Hi-Tech Computers of Ruston

2011 –2012

Insuring that PC’s and servers are properly patched, hardware and software maintenance, installation, general remote troubleshooting and support for small to medium sized businesses in North Louisiana and Western Mississippi.

Associate Technology Support Analyst II

United Health Group, Las Vegas, Nevada

2009 –2011

Hardware and software support, including hardware repair, and software support.

Deployment, reimaging of PC’s and laptops, network support and other duties as required of a hardware support technician.

Help Desk Technician

Sierra Health Services, Las Vegas, Nevada

2006 –2009

Troubleshooting computers at the corporate level for a large health care corporation.

Administration of accounts and passwords for several software applications.

Monitor the companies McAfee EPO anti-virus directory.

Help Desk Professional

Spherion Customer Care Solutions, Las Vegas, Nevada

2003 –2006

Troubleshooting computers for a very large pharmaceutical company, based out of Indianapolis, Indiana.

Support Microsoft products as well as Lotus Notes on a large scale.

Help Desk Coordinator Level II

Sony Electronics, Fort Myers, Florida

2002 –2003

Support and troubleshoot all Sony model PC’s, PDA’s, networking and other computer equipment.

Provide customers with user training in Windows 2000, XP and Sony’s proprietary software.

Coordinate all repairs and work orders.

Provide extensive support for Sony’s business professionals group throughout the United States.

Network Administrator/PC Technician

Wissmach Modefilialen GmbH, Rechbeghausen, Germany

2001 –2002

Responsible for all workstations within the company (175 machines) and a Windows 2000 server and backup machine, installation of hardware and software, troubleshooting and Help Desk.

Administered all users in the Windows 2000 environment as well as in the Novell environment. Implemented all updates from Windows 95 and 98 to Windows 2000 and all on-site repairs.

Updated the Token Ring environment to 100 MBit technology.

Logistics Department Manager

Fa. Schiettinger GmbH, Goeppingen, Germany

1990 –2000

Coordinated all facets of logistical operation, ordering, inventory order verification and shipping to customers throughout Europe.

Supervised five (5) full-time employees.

Unites States Army, U.S.A. and Europe

1978 –1985

Special Operation/Infantry – Long Range Reconnaissance

Education

ITIL v3 2011 Certification

GFN GmbH, Germany-BW-Ulm

May, 2001

MCSE 2000 A + certification and Basic Linux

GFN Networking School, Germany-Germany-Ulm

May, 2001

Certified in network technology, Windows 2000 Administration and hardware

Fort Myers High School, Fort Myers, Florida

January, 1978

High School Graduate (6 months early)

Skills

Bilingual – German and English

References

Provided upon request



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