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Customer Service Medical Billing

Philadelphia, Pennsylvania, United States
September 12, 2018

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Shirelle Lytle-Draughn

*** **** ******* ******

Philadelphia, PA 19120



To obtain a position that provides the opportunity for learning while enhancing professional growth.

Professional Experience:

Diversified Supportive Services 11/14-08/17

Direct Support Clerk

Worked one-on-one providing direct support to clients in the community. Helped clients with meal prep, laundry, budget shopping and accessing needed resources. Used good behavior and crisis intervention strategies when needed.

Young Scholars Charter School 09/09-07/14

Data Entry Clerk

Collect, input the students’ timesheets, addition sheets, path challenge tracker sheets, student referrals, file the in-class suspensions, breakdown the highest paychecks every week. Print the student paychecks every week. Input the students’ timesheets into a folder and file the folders in numerical order by the date.

AST Equity Plan Solutions 08/06-05/09

Customer Service Clerk

Processed stock order purchases, refund adjustments and assisted with research on whole share purchases. Placed stops and reissued checks to participants, entered name and address changes into the client database system. Issued grants, updated client pin numbers, generated excel reports and converted companies from one program to another. Sent notifications to participants/brokers of expiring grants and other changes made to accounts. Answered customer queries, complaints and problems over the phone.

Healthcare Business Resources 09/04-06/06

Insurance Verification Clerk

Processing folders of different medical insurances and matching them or correcting them to what has been entered into the system.


Prism Career Institute 10/12

Medical Billing and Coding

Philadelphia School of Office Technology 05/86

Word Processing Specialist


Ms. Kelly Castle

Director, YSCS


Ms. Karen Perry


ASAP IT Consulting


Ms. Shakira Smith

Director of Operations



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