Customer Service Manager

ELIZABETH MARLER

*** ******* *****., **********, ** 36330 C: 334-***-**** *********@*****.***

CORE QUALIFICATIONS

* Merchandising sales *Purchasing and inventory

*Management for retail and manufacturing *Customer and vendor service

*TLMS military payroll software training *Project process improvement

*Supervision in retail and farming *Recruiting and staffing

EXPERIENCE

02/2016 -05/2018 MANAGEMENT, STAFFING, AND CUSTOMER/VENDOR SERVICES

C MARLER FARMS ELBA, AL

• Managed and directed employees, tracked employee performance for coaching and reviews, and initiated facility meetings.

• Reduced labor cost by over 30% by developing more efficient work schedules and analysis of facility processes.

• Slashed payroll/benefit administration costs by negotiating prices and fees while ensuring the enhancement of services.

• Ensured compliance with internal and external policies and regulations.

• Delivered facility orientations and submitted benefits and termination reports for staffing operation records.

• Provided an exceptional level of service to each customer/vendor by listening to their concerns.

04/2014 - 01/2016 SALES AND MARKETING REPRESENTATIVE-Part-time

ACOSTA JACKSONVILLE, AL

• Represented Kraft, Proctor and Gamble, Johnson Brothers and other retail corporations for 15 stores in territory.

• Demonstrated quality, commitment, detail, communication, and technical knowledge in FTRAC audit for special retail projects.

• Maintained full distribution and advertising display of products in assigned accounts as well as creating as much as 25% more ad shelf space.

• Summarized weekly sales and advertising project results in Microsoft Office.

01/2011 -

01/2016 MANAGER

FIREHOUSE TROY, AL

• Provided leadership to ensure that each employee consistently meets quality and customer service standards.

• Opened new store and gained profitability of business by operating within food and labor costs.

• Trained and managed crew of 10 or more employees on cash handling, customer service, food preparation, and food handling.

• Improved weekly store inventory and purchasing audit.

• Consistently met or exceeded standards required by store Divisional Manager.

ADDITIONAL EXPERIENCE

06/2000-01/2005 Programmer and Client Trainer; ADP, Birmingham, Al

10/1995-01/1998 Retail Orientation, Staffing, and Training; TOYS R US, Montgomery, AL

12/1993-06/1995 Military Trainer (Europe); DATACARD, Minneapolis, MN

EDUCATION AND CERTIFICATION:

ELIZABETH MARLER

512 Legends Trail., Enterprise, AL 36330 C: 334-***-**** *********@*****.***

2005 Bachelor of Science; Business Management

University of Minnesota, Twin Cities, Minnesota

1992 Computer Applications: Software and Hardware

Hennepin Technical College, Minneapolis, Mn

3.8 GPA, Honors

1983 Associate Degree: Pre-Medical

St. Cloud State University, St. Cloud, MN

REFERENCES

Dr. Julie Johnston, ************@*****.***; 1-865-***-****

Rebecca Mack, ***********@*****.***; 334-***-****

ORGANIZATIONS

2018 Health and Wellness Co-leader, Highpointe Church, Enterprise, AL

2007 Internship-Recruiter and Benefits, HB&G, Troy, AL

Contact this candidate