Sales Customer Service

Personal Profile

“I am Senior Marketing Executive with over eight years managerial and client handling experience. An effective communicator with proven track-record of combining dedicated Sales performance against assigned target and strong product knowledge with Excellent negotiation skills to identify and maximize sales opportunities and deliver results in high-pressured target-based environments.”

D.O.B; 24th Apr 1975

Marital Status: Married

Contact Info:

Email: ******************@*****.***

Phone: + 91 – 908**-*****

Home town: Chennai, India.

Work Experience

Asst. Manager - Marketing

NDR INFRASTRUCTURE Pvt. Ltd – July 2016 - Present

Through marketing activities promoting the CFS business.

Movement of Export-import containers to warehouse & Open yard Operation. Being in the part of CRM, CFS operations In and out of CFS activities. Develop the new clients and retain the existing clients

Selling space of General warehouses, Bonded warehouse and CFS services.

Negotiating contracts, transportation and handling costs.

Obtaining, checking and preparing documentation to meet customs and insurance requirements, packing specifications, and compliance with overseas countries' regulations and fiscal regimes.

Offering consolidation services by air, sea and road, ensuring cost-effective and secure solutions to small shippers who have insufficient cargo to require their own dedicated units.

Liaising with third parties to move goods (by road, rail, air or sea) in accordance with customer requirements Arranging payment of freight and other charges or collection of payment on behalf of the client

Utilizing e-commerce, internet technology and satellite systems to enable real-time tracking of goods. Working closely with customers, colleagues and third parties to ensure smooth operations to deadlines

Maintaining communication and control through all phases of the journey, including the production of management reports and statistical and unit cost analysis.

Asst. Manager - Marketing

CALYX Container Terminals Pvt. Ltd – Jan 2013 to June 2016

Through marketing activities promoting the CFS business.

Movement of Export-import containers to warehouse & Open Yard Operation. Being in the part of CRM, CFS operations In and out of CFS activities. Develop the new clients and retain the existing clients

Negotiating contracts, transportation and handling costs.

Obtaining, checking and preparing documentation to meet customs and insurance requirements, packing specifications, and compliance with overseas countries' regulations and fiscal regimes.

Offering consolidation services by air, sea and road, ensuring cost-effective and secure solutions to small shippers who have insufficient cargo to require their own dedicated units.

Liaising with third parties to move goods (by road, rail, air or sea) in accordance with customer requirements Arranging payment of freight and other charges or collection of payment on behalf of the client

Utilizing e-commerce, internet technology and satellite systems to enable real-time tracking of goods. Working closely with customers, colleagues and third parties to ensure smooth operations to deadlines

Maintaining communication and control through all phases of the journey, including the production of management reports and statistical and unit cost analysis.

Branch in Charge – Pacific Sea and Skylinks Pvt Ltd – April 2011 to Dec 2012

Co coordinating with the Chennai operations and dealing with vendors, CHAs and Liners

Doing price negotiation with Shipping liners, air lines and transporters. Develop new and prospective customers while maintaining existing accounts

To supporting the management (VP Sales & Branch Managers) through preparation, negotiation of bids, RFQ’s & quotations with customers, suppliers and overseas agents

Plan and manage personal business portfolio/territory according to agreed market strategy. Joint sales visits with other sales professionals.

Offer sales support for future sales offices in remote locations. Quoting of freight costs to new customers.

Response and follow up sales inquiries and leads using appropriate methods.

Customer Service Executive –Ocean Freight Forwarding

Southern Allianz - Jun-2009 to Mar 2011

Possess experience in Freight Forwarding operations and management with good knowledge in shipping documents and custom procedures

Able to provide quote to customers promptly

Good understanding on market trend and demand

Ability to take initiative and responsibility

Computer literate

Good English Oral and written communication skills

Marketing Executive

Exim Consultancy - Jun-2007 to Jun 2009

Dedicated Sales performance against assigned Target. Develop the new clients and retain the existing clients

To respond to incoming queries and ensures the resolution of service

Prepare and attend client meetings

To be well aware of the local market

To have good know-how of the service providers and customers

Acting as a consultant in customs matters.

Responsible for coordinating for a trust called THE ENTREPRENEURS CLUB.

Executive

Swen Agencies - Jun-2002 to May 2007

Negotiating rates with Liners, Freight Forwarder.

Co – Ordination with the Customers and company.

Liaising with third parties to ship the goods in accordance with customer requirements

Arranging insurance and assisting the client in the event of a claim.

Offering tailored IT solutions and electronic data interchange (EDI) connections

Arranging payment of freight and other charges or collection of payment on behalf of the client Utilizing e-commerce, internet technology and satellite systems to enable real-time tracking of goods

Edu. Qualification

University Of Madras - Chennai, India.

Bachelor of Business Administration

Tech Qualification

Well versed with MS office, Oracle 8i & ERP

Declaration:

I hereby declare that the above said particulars are true to the best of my knowledge.

Date:

Place: Chennai. Signature

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