Edison, NJ 732-***-**** firstname.lastname@example.org
Kean University, Union, NJ
Bachelors of Arts Degree in Public Administration September 2010 - January 2016
Honors: Dean’s List - Fall 2014, Spring 2015
Related Courses: Budgeting & Finance Management Human Resources Program Analysis Government Systems
Senior Associate/ Technician, Genpact Pharmalink, Bridgewater, NJ May 2017 - Present
Trained in 49 CFR DOT and IATA material
Prioritizes complaints for data entry and processing.
Trained in Federal cGMPs, 21CFR, and FDA with emphasis on complaint handling regarding pharmaceutical combination products, biologics and medical devices.
Manages the receiving and handling documentation and investigations of all Product Quality Complaints
Manages Compliant Sample retrieval
Understands departmental process flow on drug and device complaints.
Proficient with use of all databases within the department (i.e. ACES-Siebel, Global PTC Database, Microsoft Office).
Identifies and prepares appropriate mailers for use in retrieving the complaint samples.
Produce daily reports for follow-up activity.
Identifies and handles lot discrepancies correctly with returned complaint samples.
Understands export shipping requirements for shipment of waste pharmaceuticals to overseas manufacturing sites.
Identifies and prepares complaint samples for shipping to manufacturing sites.
Monitors US Product Quality Complaint trends and notify management during audits by FDA, other regulatory agencies,
Notifies interested departments (including manufacturing sites QA, commercial, regulatory, supply chain) upon receipt of complaints.
Understands the FDA complaints regulations for the drug products and medical devices.
Maintains monthly reports as needed
Provide complaints support to other company departments including but not limited to customer service, medical information, Pharmacovigilance, sales associates, regulatory, commercial operations, legal, and risk management
Volunteer Manager, All Nations Church Bookstore, Elizabeth, NJ July 2016 - Present
Manage inventory recordkeeping and cash receipts and payments
Proactively created a marketing catalog showcasing store merchandize and available purchase bundles to attract diverse customers.
Coordinate store supply and manage inventory to ensure optimal stocking
Generated a quarterly customer survey to get customer feedback on store merchandise to ensure relevant stocking
Leveraged customer survey to initiate pilot product test to help drive sales
Increased store traffic significantly by running introductory promotional deals resulting in monthly sales being exceeded
Manage vendor relationships by partnering closely to support shared goals while driving sales goals
Provide a personalized service helping customers find unique book to meet their needs
Supervisor, Starbucks, Edison, NJ May 2011 - Present
Awarded: Best work performance -Jan 2012, May 2014 and June 2015
Expert on boarding liaison for new partner training
Deploy partners and delegate tasks to create “The Starbucks” experience for customers
Deliver excellent customer service by going above and beyond to ensure a consistent customer experience
Control all cash management and cash register policies
Monitor daily inventory to keep track of product flow and timely stocking
Computer Skills: Microsoft Office Suite: PowerPoint, Publisher, Excel, Keyboarding skill 45 wpm Social Media
Community Food Bank of New Jersey, Hillside, NJ July 2015- Present
Sort and repack food for distribution to more than 900,000 hungry people in New Jersey