Customer Service Microsoft Office

Jacqueline Williams

Edison, NJ 732-***-**** **********@*****.***

Education

Kean University, Union, NJ

Bachelors of Arts Degree in Public Administration September 2010 - January 2016

Honors: Dean’s List - Fall 2014, Spring 2015

Related Courses: Budgeting & Finance Management Human Resources Program Analysis Government Systems

Work Experience

Senior Associate/ Technician, Genpact Pharmalink, Bridgewater, NJ May 2017 - Present

Trained in 49 CFR DOT and IATA material

Prioritizes complaints for data entry and processing.

Trained in Federal cGMPs, 21CFR, and FDA with emphasis on complaint handling regarding pharmaceutical combination products, biologics and medical devices.

Manages the receiving and handling documentation and investigations of all Product Quality Complaints

Manages Compliant Sample retrieval

Understands departmental process flow on drug and device complaints.

Proficient with use of all databases within the department (i.e. ACES-Siebel, Global PTC Database, Microsoft Office).

Identifies and prepares appropriate mailers for use in retrieving the complaint samples.

Produce daily reports for follow-up activity.

Identifies and handles lot discrepancies correctly with returned complaint samples.

Understands export shipping requirements for shipment of waste pharmaceuticals to overseas manufacturing sites.

Identifies and prepares complaint samples for shipping to manufacturing sites.

Monitors US Product Quality Complaint trends and notify management during audits by FDA, other regulatory agencies,

Notifies interested departments (including manufacturing sites QA, commercial, regulatory, supply chain) upon receipt of complaints.

Understands the FDA complaints regulations for the drug products and medical devices.

Maintains monthly reports as needed

Provide complaints support to other company departments including but not limited to customer service, medical information, Pharmacovigilance, sales associates, regulatory, commercial operations, legal, and risk management

Volunteer Manager, All Nations Church Bookstore, Elizabeth, NJ July 2016 - Present

Manage inventory recordkeeping and cash receipts and payments

Proactively created a marketing catalog showcasing store merchandize and available purchase bundles to attract diverse customers.

Coordinate store supply and manage inventory to ensure optimal stocking

Generated a quarterly customer survey to get customer feedback on store merchandise to ensure relevant stocking

Leveraged customer survey to initiate pilot product test to help drive sales

Increased store traffic significantly by running introductory promotional deals resulting in monthly sales being exceeded

Manage vendor relationships by partnering closely to support shared goals while driving sales goals

Provide a personalized service helping customers find unique book to meet their needs

Supervisor, Starbucks, Edison, NJ May 2011 - Present

Awarded: Best work performance -Jan 2012, May 2014 and June 2015

Expert on boarding liaison for new partner training

Deploy partners and delegate tasks to create “The Starbucks” experience for customers

Deliver excellent customer service by going above and beyond to ensure a consistent customer experience

Control all cash management and cash register policies

Monitor daily inventory to keep track of product flow and timely stocking

Computer Skills: Microsoft Office Suite: PowerPoint, Publisher, Excel, Keyboarding skill 45 wpm Social Media

Volunteer Experiences

Community Food Bank of New Jersey, Hillside, NJ July 2015- Present

Sort and repack food for distribution to more than 900,000 hungry people in New Jersey

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