Manager Customer Service
Resume:
Kgothatso Delwin Skosana
Curriculum Vitae
Date of Birth
Marital Status
Gender
Email address
Telephone
Languages (spoken and written)
ID.NO.
Education
Driver’s license
Single
Female
ac60w4@r.postjobfree.com / ac60w4@r.postjobfree.com
English, German,Afrikaans,Zulu,Ndebele
Paarl Girls High school
Grade 12
Code EB
Experience
NSC Global - 2018
Position : German Project Coordinator
Responsibilities
●Coordination of internal resources and third parties/vendors for the execution of projects
●Assigning tasks to internal resources and providing assistance with schedule management
●Daily project progress management including dealing with arising issues
●Working hand-in-hand with resource management on resource planning, availability and allocation according to projects pipeline
●Coordination of project management activities,resources, equipment and information
●Tracking, analyzing and reporting project status
●Ensuring that during the evolution of the project that the clients’ needs are met
●Acting as a point of contact and communicating the project statuses to all relevant participants
●Ensuring that all project deadlines are met on time
●Adhering to documented policies, procedures and processes
●Clear and concise documentation of all customer interaction within appropriate CRM tool
●Create and maintain comprehensive project documentation, plans and reports
Experience
Webhelp( easyJet Airline Company) - 2017
Position: German Airline Customer Service Consultant
Responsibilities
●Arranging flights using a booking system
●Collecting and processing payments
●Advising clients about travel documents (e.g. visas and passports)
●Sending out travel itinerary to clients
●Documenting all call information according to standard operating procedures
●Handling and resolving customer inquiries and complaints via both telephonic and email methods
●Processing customer refunds
●Updating customers about itinerary changes(travel booking cancellations, flight disruptions)
●Flight Disruption Crisis Management(creating alternative carrier options including Hotel and Shuttle Service)
Experience
Experience
The Grove Ice Rink, Pretoria (23 Jun 14 -15 Jan 2016)
Position: Kiosk assistant and Ice rank official (part time)
Responsibilities
●Assisting customers/skaters.
●Other -debtor input control, packaging, data capturing, stock taking
●Assist and collaborate with other staff in providing excellent services to guests
●Maintain the premises neat and a good working environment
●Record and monitor all sales, costs, commissions within the store
First Med Standby Paramedic Services
Position: Level 3 First Aider (Part Timer)
Responsibilities
●Assist Injured Patients, following the correct procedures
●Managing First Aider under level 3
●To always work within Health & Safety guidelines
●Ensure accurate and appropriate recordings of all first aid cases treated
●To provide an effective First aid service
●Ensuring that persons present within the building conform to current requirements of Health & Safety legislation
●Assist in the evacuation of the building in the event of a fire alarm or bomb scare or other emergencies and providing an emergency first aid station/service during such an emergency
De la Paix Restaurant (Jan 16 -Sep 16)
Position: Hostess
Responsibilities
●Directing and instructing the dining room personnel on customer needs to ensure customers receive fast and quality service from the moment they arrive.
●scheduling dining reservations for guests in advance and as they arrive at the restaurant
●Assisting in coordinating and hosting private functions for guests
●Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests
●Inspect and maintains the dining facilities
●Responsible for ensuring that customers enjoy an excellent experience at the facility
●Check with customers to ensure that they are enjoying their meals .
●Answer incoming calls to the restaurant and provide appropriate service
●Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders
Personal Attributes
●Able to maintain professional demeanour under stress
●Self-motivated
●Eager to learn new things and passionate about self-development
●Able to think outside of the box
●Analytical thinking
●Ability to build, promote and establish long lasting positive relationships across multiple levels
●Exceptional communication skills
●
Hobbies
Computer Skills
●Hiking
●Photography
●Sports(soccer,volleyball,swimming)
●Good working knowledge of several MS Office Packages including Word, Excel, PowerPoint
Referees
●The Grove Ice Rink
Ms Boikhutso - kiosk manager (012-***-****)
●First Med Standby Paramedic Services
Mr Sean - First Med Standby Paramedic Manager (072-***-****)
●De La Paix Restaurant
Ms Catherine Bester - De La Paix Restaurant Manager ( 082-*******)
●easyJet German Team Manager
Mr Ashley Rosslind - Team manager (079-***-****)
●NSC Global, Cape Town
Dawn Everts - Manager (082-***-****)
●NSC Global, Germany
Elif Gün Onur - +49-151-***-**-***)
Contact this candidate