Customer Service Administrative Assistant

Misty Johnson

*** ******* **** ****, ***** Road, NC 28676

336-***-**** ************@*****.***

Qualifications

● Possess strong public relations and interpersonal skills.

● Strong communication skills including verbal, written and listening

● Excellent time management/organizational skills

● Excellent computer/typing skills

● Motivated self-starter and self-manager

● Excellent decision making and problem solving skills

● Able to identify and resolve problems, and work well with little or no supervision.

● Understand the importance of providing excellent service, to maintain customer satisfaction, create trust, and generate return business.

● Take pride in maintaining accuracy in all facets of job qualifications.

● Enjoy working with people of diverse backgrounds, cultures and professional levels. Professional Experience

02/2013 – 04/2016 Coastal Auctions Inc. Concord, NC Administrative Assistant

Assist CEO to fulfill daily office operations, including answering phones, customer service and problem solving as needed.

Provided excellent customer service by having a positive approach to customer service and ensuring all customer issues were resolved in a timely manner that both benefited the customer and the business through the use of excellent communication and problem solving skills. Ensured customer calls were answered in a timely manner Worked in a fast paced environment and used time management/organizational skills to ensure all tasks were completed daily and in a timely manner

Maintain Files.

Clerk the sale, Register Consignors and Buyers, Reassign titles. Produce custom reports through Wordperfect and report to CEO. Print and Bind Brochures.

Maintain office inventory.

01/2012 – 04/2013 Starnes Truck Detailing Inc. Concord, NC Administrative Assistant

Assist Office Manager to fulfill daily office operations, including answering phones, customer service and problem solving as needed.

Process accounts payable/receivable and payroll.

Maintain client and employee files.

Maintain inventory, office and shop stock.

04/2007 - 10/2011 DL Carpet Care Charlotte, NC

Administrative Assistant

Manage daily office operations, including customer service and problem solving. Scheduled industrial, corporate, and residential cleanings. Managed accounts payable/receivable and payroll.

Recorded and reported all business activities, invoices, vendors, income and expenses. Maintain client and employee files.

Maintain office and cleaning supplies.

Schedule the maintenance and repair of all truck mounted cleaning systems as well as all vehicle maintenance and repairs.

01/2003 - 04/2003 Dr. Thomas Jackson, D.D.S., P.A. Mt. Airy, NC Dental Assistant

Hand materials to dentist, and keep patients mouth dry and clear by using air and suction device. Sterilize and disinfect instruments and equipment, prepare tray setup for dental procedures. Prepare materials and make impressions.

Remove sutures and apply anesthetic to gums.

Instruct patients on post-operative and general oral health care. Maintain patient charts, as well as other office duties. 09/2002 - 12/2002 Drs. Hechtkopf and Cox, Pediatric Dentistry Virginia Beach, VA Dental Assistant

Assist dentists with various procedures.

Provide exterior scaling, prophies, fluoride treatments, and sealants to pediatric patients. Made alginate impressions for models.

Fit and cement bands for braces and appliances.

Assist with orthodontic procedures. (change wires and ligatures) Provide oral hygiene instructions to both patients and parents. Light clerical duties as needed. (answer phones, confirm and schedule appointments, etc.) 02/2002 - 08/2002 Phoenix Longevity Center Virginia Beach, VA Office Manager

Manage daily operations, including customer service, problem solving, and supervision of employees. Coordinate office and therapists schedules.

Generate daily reports through MS Word and Excel programs. Handle cash transactions, checks, and credit approvals. Collaborate with contracted accountant in management of books. Researched and purchased computer network system and software for entire company use. Hired contractor to set up network and worked with him in program installation and training of staff. Handled an advertising budget and worked closely with advertising professionals in creating and revision of advertising contracts.

02/2001 - 12/2001 Forsyth Medical Center Winston-Salem, NC Medical Unit Secretary

Copy doctor’s orders and relayed to other medical staff. Schedule procedures, screenings, and tests through computer network system. Greet patients and family members and provided any necessary information. Answer multi line telephone and call bell system.

Maintain unit stock count.

Education

2007 Central Piedmont Community College Charlotte, NC Business Administration/Marketing

1997 Surry Community College Dobson, NC

Certified Nursing Assistant

1997 Surry Central High School Dobson, NC

High School Diploma

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