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Manager Hr

Royal Tunbridge Wells, England, United Kingdom
September 12, 2018

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Nick Dufton

Phone: 075**-******


A seasoned and result driven HR Professional looking for the next challenge, having undertaken a number of both interim and permanent roles. Seeking opportunity to work closely with departments /teams focusing on growth and development in an organisation.


H&F Partnership (Oct 2017 - present)

Head of HR to this newly formed partnership of three primary care trusts to harmonise policies, procedures and contracts. Heading the HR Operations looking for efficiencies and streamlining processes. Move from paper only HR files to an online system allowing managers to access their reports files and automate holiday and sickness recording and producing reports for the Board. Reporting to the new CEO and supporting the Senior Partners who form the board plus the new executive board.

Managed change for the three practices to embrace the new world!

Develop HR support for the 3 practices

Keep up to date with all Employment legislation esp NHS requirements

Ensure all staff are DBS Checked, GPS are on the Performers list, NHS Smartcards arranged, references checked, certificates and ID checked along with all documents for payroll

Responsible for all training including delivering the induction programme.

Introduced Breathe HR – HR IS platform for small organisations – manages holiday, TOIL, payroll information, training details, sickness records etc

HR Audit of all HR files – different practices stored different data – manage the required data for H&F

Manage team of HR administrators in the above.

Employee Engagement survey undertaken to gauge the present concerns

HR Business Partner (May 2012 – Oct 2017)

Redspot HR

Consulting for the provision and guidance in HR services to SMEs and leading organisations. I helped a developer friend to build an HRIS platform for SMEs, at an affordable price, to keep all their HR data accessible as well as allow staff access to a library of documents and training materials. This HR solution ( allows SME owners to register - enter their staff data and give access to their managers /staff accordingly. I worked on consultancy projects developed through interest in the Redspot HR platform

Contracts include:

Folkestone Academy (Sept 2017 – Oct 2017)

Requested to carry out an investigation into acts of aggression by an HR Director

Suspend the Director pending investigation

Interview 8 people

Write report

EDF Energy, Nov 2014 – Apr 2016 (Fixed Term assignment as an HR Business Partner)

Original 6 month assignment extended to 17 months.

Managed the assessment centre, created the new Smart Metering department and designed in house selection process of new meter installers – saving over £500 per selection (manager team of 27 created and over 100 meter installers put through the assessment).

Established the Technical & Quality Assurance Department to ensure all installers meet the correct standard.

Managed the organisational change of Smart Data Management Department–built strong working relationships with the management team to challenge and move this department into its new structure. Coached on interview selection and creating closed and open pools of staff for vacant roles.

Advised on and moved 50 low level roles to India – this will able the department to grow until 2020 when all meters should be installed and then reduced as efficiencies are made.

St Peters & St James Hospice, Aug 2013 (HR advising and projects)

Re-wrote corporate handbook adding several policies. Advised management team on various issues.

Presented report to CEO after completing thorough review or all their administrative needs /capabilities.

Claygate Plumbing Supplies, May 2012 (HR advice and projects)

Presented HR advice on TUPE situation. Reviewed and created new contracts.

Advised on driver disciplinary and sales team management.

Created and delivered a specific management programme to up-skill HR knowledge.

Head of HR Operations (Apr 2010 – May 2012)

Association of Chartered Certified Accountants – The Global Accountancy Examination Body

Build, and deliver, the people strategy with the People Director and the Head of OD

Combined two teams and eventually managed group of 20 staff based in the UK to provide global HR Support, HR Operations (payroll /administration) and Global Resourcing. Manage their well-being. Manage and deliver to senior levels the recruitment process

Track sickness, run appraisal process, keep Maternity records,

Lead and inspire the newly formed combined team to deliver for both the ACCA staff and membership

Using lean techniques to look for efficiencies in HR processes.

Oversee and undertake all recruitment globally. Involvement to support the team and look for cost saving measures and ways of developing our own database of credible candidates for future roles and succession planning internally.

Check all visa applications old and new.

Responsible for reviewing, and writing new sections, the Global Handbook of policies and procedures.

Provided HR generalist support to directors along with integrating a total reward system.

Key Achievements

Successfully solved (personally) ER issues in Poland, Rumania and Russia.

Presented to the Board my ideas to restructured global offices to save man power.

Implemented new HR Information /Payroll system. After sourcing the best system for ACCA we chose Cascade and had many hours using same through a development version. Project had its funding removed and so we had to go with a lesser option and installed the newest version of their current Sage HRIS system.

Responsible for all digital and paper based HR files

Freelance HR Business Partner (Jun 2009 – Apr 2010)

HR Consultant supporting local SMEs in Kent with policy, contract, disciplinary /general Employment Law advice.

Senior HR Business Partner Global Operations (Jul 2006 – Jun 2009)

The Bank of New York Mellon

Provided HR generalist support and advice to the departments of IT, Finance, Communications, Front Market Desks, Asset Servicing and Marketing.

Grew and developed own HR Team to support the above. Still KIT with staff – now HRBP, Senior HRBP and HR Managers in UK and Global organisations

Advised senior management in the United States on EMEA law requirements /reducing redundancy costs.

Line manager to staff in Belgium, Luxembourg, Edinburgh, Swindon, Manchester and Ireland.

Key Achievements

Oversaw team of business partners integrating the Asset Servicing department during merger of BNY with the Mellon Corp creating a global organization of 41,000 and advising on UK Employment Law.

HR Business Partner (Dec 2005 – Jul 2006)

The Home Office

HR Business Partner for National Asylum Support Service.

Worked alongside Director /management team to create a viable and credible succession plan.

Functioned with a team of BPs and successfully built a new department of 260 staff to specifically assess 400k applications which were not accurately completed.

Represented the HR department in the diversity programme proceedings.

Prepared responses for members of parliament along with collecting specific data for Prime Minister’s questions.

Freelance Work (Sept 2004 – Dec 2005)

Supported local SMEs in Kent, and Blenheim Palace, with policy, contract, handbook, disciplinary and general Employment Law advice.

HR Manager (Jun 2002 – Aug 2004)

Wells Healthcare Communications

Managed day to day operations of the HR function.

Developed team and expanded the HR offering

Undertook training needs analysis and reduced soft skills training budget by 45% - following the introduction of “Sandwich /Brown Bag” seminars enabling staff to share expertise.

Set up the internal training programme for medical writers which helped ease recruitment issues.


HR Manager Buckingham Palace 2001 - 2002

Supported Senior Managers (and their teams) with recruitment, HR advice, ER cases, training needs, HR Administrative support. Trained the entire Royal Household staff on customer care skills prior to the Jubilee Concerts. Also worked in Windsor Castle solving ER and recruitment issues.

HR Manager Freelance 2000 – 2001

Supported local SMEs in Kent with policy, contract, handbook, disciplinary and general Employment Law advice.

Personnel and Training Manager Leeds Castle 1993 - 2000

Stand alone role for this top ten, in visitor numbers, visitor attraction in the UK

Recruitment, ER, Advice, Stats, diverse FT/PT/Casual workforce, appraisals, support for special events.

IT Trainer /Assistant Manager Forte Hotels & Restaurants 1990 - 1993

Head of Music Kent County Council Education Department 1980 – 1989


Chartered Fellow of the Chartered Institute of Personnel & Development

NVQ Level 5 Management Qualification

Microsoft Office /HRIS packages

Post Graduate Certificate in Education

Qualified Psychometrics Assessor

Member of the British Psychological Society

Diploma in Music Education


Trumpeter – played in brass bands, orchestras, windbands, groups, jazz big bands and groups

Choirs – singer and have conducted

Gym – member and regular attender more now than ever before

Golf – learned while working at Leeds Castle and was the Leeds Castle Golf Society most improved player one year - love the game!

Supporter – England everything – Rugby, Cricket, Golf, Football but also my hometown local team Newcastle United though I have not seen them that often since living down south.

Driving – I hold a clean driving licence but also can ride motorbikes up to 1200cc as passed my big bike test too.

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