Franchise Business Consultant Or Director Of Operations

Franchise Business Consultant

Industry Preference: Food and Beverage

Qualifications Profile

Strategic, results-driven, and multifaceted professional, equipped with expertise in business development and growth, territory sales, branding, and revenue generation. Effective at implementing programs and rollouts toward operational efficiency and company profitability. Capable of adapting to challenging and fast-paced working environments. Armed with strong communication aptitudes in leading team efforts to guarantee timely completion of projects while meeting and surpassing target goals and objectives. Technically proficient with all Microsoft Office applications.

Areas of Expertise

Profit and Loss Statement Preparation Cross-functional Collaboration Franchise Operations Management

Regulatory Compliance Team Leadership and Training Marketing Strategy Development

Professional Experience

McDonald’s Corporation Fresno, CA

Field Service Consultant Jan 2018–Present

Ensure efficiency and operational excellence in areas of sales and profitability growth by supervising 36 franchised locations.

Provide consultation services to franchisees on operational opportunities and process improvements.

Observe key business factors to secure sales and guest count growth.

Render assistance to operators in launching programs at high levels as well as with the rollout of various national programs.

Keenly monitor the regional profit and loss (P&L) statement to determine and develop action plan against opportunities.

Guarantee compliance of each location with brand and food safety standards by providing constant coaching and feedback.

Career Highlight:

Received the Golden Hat in 2018 in recognition for being the highest performing individual in Hamburger University.

Dickey’s Barbecue Pit Fresno, CA

Director of Operations Oct 2017–Dec 2017

Spearheaded a team composed of two franchise directors across eight states and provided coaching toward sales increase and profitability while guaranteeing adherence to brand standards in restaurants.

Held accountability in handling $45M in revenues while responsible for revenue increase and franchisee engagement.

Ensured brand safety and compliance as well as franchisee adherence to franchise agreement.

Oversaw key performance indicators throughout all locations to maintain proper financial health.

Collaborated with other departments and cross-functional groups to build key initiatives in driving business to success.

Administered the company’s budget by monitoring and controlling regional P&L statements.

Developed daily sales goals for team members based on results of previous years and current business trends.

Baskin Robbins Fresno, CA

Operations Manager Jul 2014–Oct 2017

Supervised 40 franchised locations to ensure sales growth, profitability, and operational compliance.

Displayed adherence to brand standards in completing restaurant operations reviews.

Facilitated bi-annual meetings with franchise owners in preparing vision to the company and strategy execution.

Kept track of loss prevention reports and conducted reviews with franchise owners to maintain store profitability

Conducted training seminars to franchise owners along with staff regarding company goals and store needs.

Prepared in-store programs to boost sales, traffic, and profitability by collaborating with cross-functional teams.

Assisted franchise owners on new products, initiatives, and marketing windows toward operational success.

Designed action plans with the franchise owner to improve opportunities and boost profitability, while evaluating monthly P&L statements on each location.

Career Highlight:

Obtained the MVP Award for Baskin-Robbins Operations Team in 2015, as well as the Pinnacle Award in 2015.

Subway Milford, CT

New Concept Implementation Manager Mar 2013–Jan2014

Took charge of handling various projects in driving business growth across more than 40,000 worldwide locations.

Spearheaded Big Play Advisory Team in creating the data dashboard used in all Subway restaurants.

Handled the improvement and expansion of the Subway Drive-Thru Program.

Held responsibility in setting up the system for seamless integration of new concepts.

Produced and implemented the non-traditional stadium or arena program.

Rendered guidance regarding new technology initiatives to guarantee operational proficiency.

Subway and Taco Del Mar Seattle, WA

Territory Manager Sep 2011–Mar 2013

Rendered services with diverse corporate-owned territories such as Subway with over 250 locations and $110M revenues; and Taco Del Mar with more than 90 locations and $30M revenues.

Assumed accountability for operational standards, advertising, and development across all territories.

Spearheaded oversight of 15 to 18 employees including bi-annual performance evaluations.

Organized team building activities designed for motivating and maintaining high employee morale.

Boosted consistency, customer service scores, and brand standards compliance by coaching the team.

Held responsibility for the assessment of local marketing funds, as well as management of territory and team budgets and P&L statements.

Directed the implementation of annual P&L and business review process for all locations.

Strategically planned the bi-annual business meetings comprised of more than 200 attendees.

Career Highlights:

Boosted sales by 20% by establishing a strategic plan to be applied in transitioning Subway locations to 24-hour operations

Successfully established 30 new Subway locations in less than two years, and surpassed target goals.

Minimized rent in several locations and negotiated new locations within or below market rates, while accountable for negotiating and approving financial terms for all leases

Contributed in achieving zero employee turnover in 18 months by supervising the territory.

Played a pivotal role with the career growth opportunities in the company for several employees.

Increased profit gains of Subway by 3% and 6% in 2012 and earned4% in national average

Improved Taco Del Mar sales by 4% in 2012 and outperformed regional sales by 8%.

Subway Riverside, CA

Senior Field Consultant, Field Consultant Mar 2010–Sep 2011

Provided oversight to 31 restaurants as a consultant and brand standards evaluator.

Carried out audits on P&L statements to ensure accuracy and identify profit opportunities.

Designed and implemented individualized marketing strategies.

Boosted employee morale and retention by coaching and leading hands on activities.

Education

Bachelor of Science in Business Management, 2014 § University of Phoenix, Tempe, AZ

Associate of Arts in Foundations of Business, 2012 § University of Phoenix, Tempe, AZ

General Education Program § California State University San Bernardino, San Bernardino, CA

Professional Development

Certification:

ServSafe Proctor Certified

Training:

Subway Franchisee Training, 2013

Taco Del Mar Development Agent Training, 2012

Subway Development Agent Training, 2012

Taco Del Mar Field Consultant Training, 2011

Subway Field Consultant Training, 2010

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