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Customer Service Manager

Fort Lauderdale, FL
September 12, 2018

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Jessica P. Johnson

*** *. **** ****** ** Apt *** Plantation, FL 33324

706-***-**** Cellular

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My career objective is to obtain a challenging and long term position with a determined and forward moving workforce. I am looking for a company that will help me further my work skills and ethics so that I may advance in the customer service field. I am very driven and determined to succeed. I definitely do my best to complete goals and tasks in my life. I have worked in escalations and customer service for quite some time and enjoy providing an experience of satisfaction to customers. Professional Summary:

Experienced customer service and industrial personnel. I am professional in dealing with various types of people on a regular basis, as well as attending to the customers needs whether via phone calls or on a face to face personal level. I try my best to resolve the customer’s problems and concerns before it needs to be escalated to any higher level of management and try to better satisfy the customer in the correct and company policy way. I have also served in the United States Military as well as experienced in retail sales. I am disciplined and organized and I try to follow my leaders instructions as best as I can and complete my tasks in a safe and efficient manner. I am hoping to further my experience with a thriving and prosperous company to become the best that I can be. Experience:

Bosch : 6301 NW 5th Ave Ft.Lauderdale, FL 33069 (Oct 2016 -Current) Emergency Response Specialist/Customer Service/Technical Support

● Dispatch Emergency and Roadside Assistance Services to customers/members

● Assist with Concierge Services from SOS and Voice Command System in vehicle

● Assist with Technical Support for service related applications

● Provide Navigation and Up to Date Information and promotions for App Sitel/Capital One: 2500 NW 19th St Pompano Beach, FL 33069 Fraud Account Supervisor Sept 19, 2015- October 10, 2016

● Handled escalated concerns for Capital One customers dealing most pertinent with credit card fraud

● Assisted fellow Capital One agents with concerns from department to department

● Assisted fellow Sitel/Capital One agents with everyday tasks if they are unable to escalate to another helpdesk option due to concern of time

● Assisted Capital One with preventing fraud and providing great customer service

● Obtain knowledge on how to prevent fraud through powerpoint presentations

● Assisted Manager if help is required for fellow team members and Mentored when required Sitel/Sears/ Kmart : 2115 Windsor Spring Rd Augusta, GA 30906 Customer Service Representative August 2012- December 2014

● Handled customer service calls for retail merchant

● Assisted fellow Sears Reps with questions concerning phone calls and how tos

● Assisted Manager if help is required for fellow team members and Mentor when required Army National Guard, 2901 Mall Rd Anderson, Sc 29209 Food Service Specialist

Supervisor Sgt John Gibson (Last Employer prior to )( 6 Yrs)July 2007- July 2013 Tel: 864-***-****

● Cleaned and prepared fellow soldiers meals

● Safely stocked and organized foods and prep equipment

● Provided accountability for fellow food service specialists

● Cleaned and organized again after meals and prepared for the next drill date

● Did Military OPS training when necessary

● Lead Soldier when Superior SFC was away or handling OPS for staff Pactiv Corps/MAU Staffing 578 Old Jackson Hwy. Beech Island,Sc 29842 Material Handler/Packer (7+ months) 2011 Tel:706-***-****

● Industrial Services

● Packaged products off of production lines

● Kept work and production area clean while working and or machines were down

● Worked additional machines and overtime while other employees went home if multiple machines were down or if extra help was needed

Image Too 1939 Deans Bridge Rd Augusta, GA 30906

Sales Associate/ Customer Service

Supervisor Hyo Sung Kym 1 year ( 3 Months ) 2010 -2011 Tel:706-***-****

● Dealt with various types of people and concerns on a daily basis for their beauty, skincare, clothing and shoe sales

● Stocked, organized, and assisted customers with questions while they shopped and or try on clothing etc

● Informed them on the products they were purchasing ie; how to use ; take care of

● Helped with management if they were away from store for short periods of time D1 Management 2508 Windsor Spring Rd Augusta, GA 30906 2009(12 weeks) Material Handler/Packer

● Industrial Services: on call

● Packaged products off of production line

McDonald’s 3604 Peach Orchard Rd Augusta,GA 30906 (11 months) 2004 Tel:706-***-**** Cashier/ Customer Service

● Attended to the customers over the front counter as well as throughout the drive through service

● Helped train new employees for same cashier position

● Made food to money transactions for customers

● Made sure customers were happy and satisfied with services and products Education

● T.W. Josey High School From 2001-2003

● Turner Job Corps GED and Security Trade 2003-2004 Graduated trade and all except math part of GED

● Augusta Technical Institute General Education Diploma Completed (MATH) 2004

● Park University Online Non-Degree Program Personal Finance Management Course completed Jan 2010- Mar 2010

● Penn Foster Career School Non Degree Program Physical Therapy Aide Feb 2011- Apr 2012

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