Information Technology Manager

Information Technology Manager

Qualifications Profile

Highly analytical, multifaceted, and solutions-oriented professional, offering extensive experience in information technology management encompassing system engineering, network administration, application and technical support, and project oversight.

Concept-to-execution leader, adept at developing and implementing key IT initiatives and technologically-centered plans to address issues as well as meet and exceed needs of end users within highly available network environments. Skilled at executing, integrating, and maintaining tools and systems infrastructures to accomplish complex tasks within set scope, resources, and time frame. Effective communicator, able to collaborate with various IT professionals toward the attainment of business goals.

Areas of Expertise

Hardware Troubleshooting and Repair

Disaster Recovery Planning

Business Operations and Development

Cost Analysis and Budget Administration

Staff Training and Performance Improvement

Process Development and Improvement

Data Analysis and Testing Integrity

New Tools and Systems Deployment

Professional Experience

Credit One Bank, Las Vegas, NV

Senior System Administrator 2015–Present

Strategically devise, execute, and maintain all Windows systems within a highly available network environment

Provide technical support related to the following IT systems and applications:

-Applications for critical business systems including windows Servers, VMware, Microsoft Exchange, IIS Web Servers, Mail Security Gateway Appliances, Load Balancing Hardware, Web Filtering Appliances and other critical production systems;

-Multiple domains, sub-domains, and trusts in a complex Active Directory environment; and

-Server class architecture with multi-site active directory network and highly available enterprise class hardware

Developed and implemented business sensitive projects; while complying with all ITIL-based change management procedures in applying system modifications

Hold accountability in facilitating high-availability environment conversion through deployment and support to WLBS clustering, Big IP F5 load balancing, DFS file servers, along with clustered Exchange environments

Act as the lead technical resource, responsible for overseeing the company’s systems and applications; as well as subject matter expert providing coaching and training to peers on all systems

Take charge of deploying document management and printer management systems along with video and meeting room displays

Played an integral role in boosting the effectiveness of the Windows Systems Team in attaining service level agreements (SLA), decreasing downtime, and accomplishing projects ahead of schedule through management tools deployment and new processes development

Dynamic IT Concepts, Las Vegas, NV

Owner 2012–Present

Render direct support to small business environments for hosted productivity solutions, workstation and server management, as well as network and business systems administration through customer management and ticketing software

Display skills in delivering network and end user support in collaboration with the customers

Offered assistance with regard to industry specific tools and software including Microsoft’s family of operating and production software, architectural, legal, accounting, medical, and sales systems

Performed the installation of networking equipment including routers, wireless access points and managed switches

Offer a variety of products and services to clients which include hosted exchanged solutions, voice over internet protocol (VoIP) phone solutions, point-of-sale (POS) solutions as well as customized network infrastructure design and installation

Keenly manage all facets of the on-premise exchange hosting migration to Microsoft Office 365 managed services model

Gaming Laboratories Intl., Las Vegas, NV

Systems Engineer 2014–2015

Performed testing and troubleshooting of communications and functionality issues between Electronic Gaming Devices and connected systems

Coordinated with manufacturer and regulators in guaranteeing proper functionality and alignment of systems with requirements of jurisdictions as well as manufacturer’s specifications

Kept detailed record of testing results and plans to be filed with certifications for submission to the Gaming Control Board

Observed strict compliance with all guidelines to maintain testing integrity

DLC Empire LLC., Las Vegas, NV

Network Administrator 2014

Held accountability in maintaining all integrity, security, and operations of the corporate network

Delivered technical support to end users of the corporate office by applying interpersonal skills

Promptly formulated and implemented effective solutions to resolve end user issues

Established an image deployment server through Microsoft Windows Deployment Server and Microsoft Deployment Toolkit

Carried out multiple tasks including exchange management as well as industry-specific software and critical business application support within the active directory environment

Fujitsu America Inc., Las Vegas, NV

Customer Service Engineer 2008–2014

Rendered support to contracted customers which involved troubleshooting issues in customer’s point of sale, server, and network or desktop

Employed keen attention to detail in maintaining accurate records within the assigned work orders to meet and surpass service-level agreements

Created and implanted solutions for hardware and software repairs in the POS platform involving grocery, convenience store, restaurant, and retail outlets

Gained distinction for providing superior customer service and support

Casino Lighting and Sign DBA Casino Signs and Graphics, Las Vegas, NV

Network Administrator 2007–2011

Conceptualized design, implemented, and managed Windows domain network, while maintaining all networking, PC, server, and telephony equipment including digital and VoIP phones

Maintained accurate accounting of hardware and software licenses

Executed a work order ticketing system toward efficient resolution on all network issues encountered by users

Demonstrated proficiency in preparing workstation images, launching new images, and upgrading software in adherence to group policy

Spearheaded all aspects of back of house production, human resource, payroll, accounting, as well as purchased sales software

Worked collaboratively with vendors in maintaining SQL databases, addressing issues within the proprietary software, and attaining all business needs

Efficiently handled and planned budget expenditure for IT infrastructure

Education and Credentials

Bachelor of Science in Business and Information Technology Management

In Progress (Expected Graduation Date: Mar 2020)

Western Governors University, Virtual Classroom, Salt Lake City, UT

Associate of Applied Science in Information Technology in Computer Network Systems

ITT Technical Institute, Las Vegas, NV

National Honors Society Appointment

A+ Certification

Professional Development

Cisco Net Academy, 2014 Completed the Course with highest honors

College of Southern Nevada, Las Vegas, NV

Big IP F5 Training VMware Training Microsoft Product Training Programs

LAN Switching and Wireless Network Fundamentals Routing Protocols

Technical Acumen

Windows Server Active Directory Windows Desktop OS Microsoft WSUS Microsoft Exchange Server VMware

Microsoft SQL Server Network Storage Hardware Hardware Troubleshooting and Repair Document Imaging

Networking Fundamentals IIS VoIP Telephony Workstation Management Windows Deployment Services Application Management Cisco Networking Document Management/Archiving Solutions SSL

Activities

Elected President, Community Homeowners Association

Rendered executive-level leadership in overseeing projects, vendors, budgets, properties, contracts, and expenses as well as maintaining legal compliance with state and local governments; while planning and executing numerous community events

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