Creedmoor, NC *****
Eighteen years of progressive experience in telecommunications
Business Advisor for $1.2B account
Resource Manager for team of software developers and project managers
Project Manager responsible for complex projects crossing multi lines of business
Customer Service and support for external user community
Team leader / Supervisor for manufacturing, production technicians
Hardware and Software Technician responsible for DMS-100 product line
Skills and Proficiency:
Operating Systems Hardware Software
Windows 95, 98, and XP DMS-100 Switching IBM VMS Mainframe
Macintosh OS MS Office (Word, Excel, PowerPoint)
DMS-100 BCS FileMaker Pro
Owner, Operator – Falls Lake Antiques - Creedmoor, NC 12-06 to Present
Own and operate retail business specializing in quality antique furniture, collectable glassware, pottery, and garden statuary.
Responsible for sales, marketing, cash flow, and inventory control.
Provide liquidation services for private estates.
Residential Construction Project Manager – Self Employed 10-04 to 12-06
General contracting / project management of residential construction projects including: new homes, room additions, garages, and other miscellaneous home improvement projects.
Project coordinator for all sub contractors responsible for managing the schedule, timeline, and budget.
Hands-on expertise in electrical, interior trim, ceramic tile, and window and door installation.
Professional training completed in IRC and CABO building codes.
Superintendent for Wynfield Development from 10-05 to 02-06 responsible for production home building activities in newly developed neighborhood.
Nortel Networks – RTP, NC 12-86 to 10-04
Facilitated management of financial indicators such as DSO (Days to Sales Outstanding), unbilled receivables, disputes, inventory, and revenue for Nortel’s $1.2B account with SBC communications. This consisted of analyzing historical trend data, creating strategic action plans, forming and leading business teams that resulted in continuous process improvements.
Created and published financial performance metrics weekly.
Developed and maintained revenue, billings, and collections quarterly forecast.
Key accomplishments: Improved DSO or “cash to cash” days by more than 25 days. This was achieved by creating and driving initiatives that reduced inventory by 72%, disputed invoice dollars by 75%, and by improving the interval from order to invoice.
Resource Manager - Software Development.
Workload and project management for team (6–10) of project managers and software developers that supported one of Nortel’s provisioning, configuration, and product ordering systems for the DMS-100 Switching product line. This consisted of resource allocation, workload management, cost estimating, career development, performance evaluations, budget tracking, creating and committing to project schedules, and weekly monitoring of all associated deliverables for both
employees and projects. (continued)
Accountable for on-time delivery of all new products introduced as well as the timely manufacture discontinue of older/obsolete products.
Responsible for accessing both long term and short term staffing requirements.
Single point of contact to the Supply Chain Management team regarding project status, schedule, and product availability for both new and existing products.
Software release coordinator responsible for release schedule, release content, and external user community notification.
Accountable for all customer service requests issued through our supporting HelpDesk.
Created and expedited a training and transition plan for development team to take over full development and support a newly developed web-based order capture tool.
Coordinator for internal and external user acceptance testing prior to each release.
Performed code reviews, system/beta testing, and developed test cases for both mainframe and web applications.
Account administrator for user’s accounts regarding setup and troubleshooting.
ISO process development prime with focus areas on interval reduction, cost effectiveness and efficiency gains.
Key accomplishments: Improved project start to finish interval by an average of three to four weeks by improving processes and eliminating redundancies. These efficiency gains also allowed for an overall reduction in headcount by 25% (4 persons).
Customer Service Engineer
Single Point of Contact for U.S. market providing technical assistance, support, and issue resolution on DMS-100 Switching hardware and software problems incurred during installation.
Interfaced with customers daily to ensure customer satisfaction.
Created and edited technical documentation including installation and test methods.
Senior System Test Technician
Performed system level quality assurance and reliability testing on nearly all of the DMS-100 Switching products utilizing a computer automated system to troubleshoot complex hardware and software problems.
Developed, programmed (PROTEL), and implemented processes for system testing purposes.
New hire training coordinator responsible for creating and maintaining a training program for all new employees.
Team Leader / Assistant Supervisor responsible for resource allocation and training of employees.
Restructured department to incorporate J.I.T. manufacturing.
Assisted in development of SOP’s resulting in ISO-9001 certification.
Vance Granville Community College, Henderson, NC
Associates in Applied Science of Electronics Engineering Technology.
Supply Chain Order Operations Financial Management
Business Solutions Gating Process Systemic Thinking
Project Management Fundamentals DMS-100 Analyzation
First things First Advanced MS Word, PowerPoint, & Excel