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Customer Service Representative

Atlanta, Georgia, United States
September 11, 2018

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Joy Renee Thompson

Fairburn, Georgia 30213



University of West Georgia Carrollton, Georgia

Bachelor of Busin (3.0/4.0 GPA) December 2019

Recipient of the HOPE Scholarship


University of West Georgia Carrolton, Georgia

The Coliseum

Event Operations Assistant May 2017- July 2018

● Provided exceptional customer service to all guests hosting and attending events in facility.

● Maintained all court and event spaces throughout the facility including: arena Floor, Concourses, Locker Rooms, and Classrooms.

● Sets up all events and breaks down event space and follows safety guidelines

● Completed Risk Management Training for professional development

Guest Service Representative December 2017- July 2018

● Attracts potential customers by answering events and service questions; suggesting information about other events and services.

● Performed clerical and administrative tasks to ensure guest satisfaction

● Completed shift reports each day detailing reservations, check-ins/check-outs, charges, and any other information requested by management.

● Correctly handled business phone calls and directed to appropriate recipients.

University of West Georgia Carrolton, Georgia

Alumni Relations

Phonathon Caller September 2017- October 2017

● Served as an Ambassador by establishing an open line of communication between the college and its UWG supporters.

● Called constituents to build personal rapport, update demographic information, and acquire gifts to the Annual Fund.

University of West Georgia Carrolton, Georgia

Housing and Residence Life

Patrol August 2016-May 2017

● Assisted students with issues such as lock outs, noise complaints and maintenance concerns.

● Collaborated with University Police Department (UPD) with arrest and student confrontation.

● Communicated with supervisor with concerns and questions.

University of West Georgia Carrolton, Georgia

Housing Ambassador Program August 2016 May 2017

● Representing UWG in a positive, forward-looking way.

● Works with the Office of Admissions and UWG Athletics to recruit new students.


● Microsoft Word, Excel, PowerPoint.

● Knowledgeable with Excel coding formulas.


●Participates and is in African Studies Association (ASA)

●Participates in student of Caribbean Ancestry (SOCA)

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