Customer Service Representative
Resume:
Joy Renee Thompson
************@******.***
Fairburn, Georgia 30213
EDUCATION
University of West Georgia Carrollton, Georgia
Bachelor of Busin (3.0/4.0 GPA) December 2019
Recipient of the HOPE Scholarship
EXPERIENCE
University of West Georgia Carrolton, Georgia
The Coliseum
Event Operations Assistant May 2017- July 2018
● Provided exceptional customer service to all guests hosting and attending events in facility.
● Maintained all court and event spaces throughout the facility including: arena Floor, Concourses, Locker Rooms, and Classrooms.
● Sets up all events and breaks down event space and follows safety guidelines
● Completed Risk Management Training for professional development
Guest Service Representative December 2017- July 2018
● Attracts potential customers by answering events and service questions; suggesting information about other events and services.
● Performed clerical and administrative tasks to ensure guest satisfaction
● Completed shift reports each day detailing reservations, check-ins/check-outs, charges, and any other information requested by management.
● Correctly handled business phone calls and directed to appropriate recipients.
University of West Georgia Carrolton, Georgia
Alumni Relations
Phonathon Caller September 2017- October 2017
● Served as an Ambassador by establishing an open line of communication between the college and its UWG supporters.
● Called constituents to build personal rapport, update demographic information, and acquire gifts to the Annual Fund.
University of West Georgia Carrolton, Georgia
Housing and Residence Life
Patrol August 2016-May 2017
● Assisted students with issues such as lock outs, noise complaints and maintenance concerns.
● Collaborated with University Police Department (UPD) with arrest and student confrontation.
● Communicated with supervisor with concerns and questions.
University of West Georgia Carrolton, Georgia
Housing Ambassador Program August 2016 May 2017
● Representing UWG in a positive, forward-looking way.
● Works with the Office of Admissions and UWG Athletics to recruit new students.
TECHNOLOGY SKILLS
● Microsoft Word, Excel, PowerPoint.
● Knowledgeable with Excel coding formulas.
Organizations
●Participates and is in African Studies Association (ASA)
●Participates in student of Caribbean Ancestry (SOCA)
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