Customer Service Manager

Profile

Skills

Work History

Education

MICHAEL ROUGHAN

***** ********* ****, **** ******, CA 92630 (H) 949-***-**** (C) 949-***-**** ************@*****.*** Experienced professional with excellent customer service skills, project management, proposal writing and high computer literacy. Looking for an opportunity to utilize my skills and expertise in a new environment. Proficient in Excel, Word & Outlook

Customer Service

Fluent in Spanish

Office Management

Project Management

Proposal Writing

Quickbooks

Budgeting & Finance

Accounts Receivable & Accounts Payable

Bookkeeping

Data Management

Adobe Photoshop Elements

Accounts2018 Manager 2012 to

Sunset Landscape Maintenance, Inc

Greatly increased profit by streamlining and revamping the extensive company item price list, etc. Spreadsheets, invoicing, database entry, billing and accounting via Excel and Quickbooks. Responsible for the writing of high quality bids and proposals. Assisted with all areas of customer service and business operations. Logistics2012 Manager 2008 to

Sunset Landscape

Responsible for logistics planning and coordinating job schedules for over 100 employees. Managed a large fleet of trucks daily.

Ran a side company writing proposals for and designing the installations of large areas of synthetic grass. Property2008 Supervisor 2003 to

Sunset Landscape

Managed the maintenance of high profile Home Owner Associations, served as lead project supervisor, directly reported to Board Members to discuss issues and progress and acted as liaison between said Board Members and Homeowners.

Landscape2003 Architect 1998 to

Sunset Landscape

Provided landscape project design plans for large Home Owner Associations and supervised crews to complete them.

Bachelor of Arts: English & Ethnomusicology: GPA: 3.7 University of California - Los Angeles

Sat on the board of the UCLA Campus Events office: coordinated film screenings and talks given by big name actors, directors and musicians.

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