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Customer Service Representative

Lakewood, CA
September 11, 2018

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Jessica Velasquez

Lakewood, Ca



General High School Curriculum

Opportunities for Learning Graduated, Long Beach, CA

****- ****

Work Experience

Shipco Transport Long Beach, CA April 2018 – September 2018

Import Operations Coordinator

•Contacting terminals for information. •Scheduling containers to be picked up before LFD.

•Updating daily reports and providing information to high priority customers.

•Clearing Pier Pass TMF on website for containers.

•Emailing terminals for updates and dispatch appointments.

•Processes orders and oversees cycle of order fulfillment.

•Responsible for making sure the right products are being delivered to the correct location on time and processed through the delivery and/or warehouse system efficiently and safely.

AN Deringer Rancho Dominguez, CA

Bilingual Customer Service Representative (English/Spanish) February 2018 – April 2018

• Emailing or Calling Customers to provide services regarding shipments.

• Receiving Containers, Entering Orders, Weekly Reports.

• Processing orders for different accounts daily.

• Creating reference information on weekly shipments for each account.

• Creating BOLs, processing shipment orders for multiple accounts, getting quotes from carriers.

NRT Compton, CA Oct 2017 – February 2018

Bilingual Customer Service Representative (English/Spanish)

Speaking with Vendors on phone to ensure quality service

Scheduling appointments/appointment changes

Making sure that there are no issues with drivers and deliveries

Calling customers (40 – 50 calls per day on an average inbound/outbound)

Kpac- Wilmington, CA. Nov 2016 – Aug 2017

Logistics Assistant

Gate Logistics, Checking in customers with appointments,

Data Entry in Excel spreadsheets, Microsoft Word, Proficient with Outlook, Filing.

Yard Inventory Manually writing each container and chassis on company property

Sending out a inventory report using Excel spreadsheets and Outlook to email to all company co workers.


Microsoft Word Certification

Proficient in Excel and Spreadsheets

Data Entry, emails and answering phone calls, taking messages

Advising clients or customers, consulting with customers concerning needs

Develop or maintain databases, typing or data entry for extended duration

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