Customer Service Manager

SUMMARY

HIGHLIGHTS

ACCOMPLISHMENTS

EXPERIENCE

KIMBERLY TURNER

***** ********** *****, ********** *****, FL 32034 C: 904-***-**** ***********@*******.*** Detail-oriented Lead Teller with experience in Cash Handling and Customer Service. Enthusiastic business major with excellent communication skills and strong motivation to succeed. Energetic and reliable office manager skilled with working with a diverse group of people. I am a committed and motivated Lead Teller with exceptional customer-relation and decision-making skills. I have a strong work ethic, professional demeanor and great initiative. Staff training and development

Maintains confidentiality

Excellent interpersonal and

coaching skills

Human Resources Leadership

Cash Handling

Risk Management expertise

Reliable

Excellent communication skills

Human Resources

Promoted to Human Resources after 1 year of employment. Reduced employee turnover by 19%

Successfully planned and executed corporate meetings, and special events for Executives and 155 Team Members.

Wells Fargo

Received Quarterly Recognition through STARS multiple times. Exceeded sales goals each quarter since 2013.

Promoted to Lead Teller after 1 year of being a teller. 01/2015 to Current Lead Teller

Wells Fargo - Fernandina Beach, Fl

Provide back-up for Service Manager when needed.

Train new employees

Exceeded quarterly sales goals

Prevent Branch losses using awareness, attention to detail and integrity. Multi-Task and work side by side with Service Manager Coach and work with tellers to ensure they are successful with giving great Customer Service.

09/2013 to 01/2015 Teller

Wells Fargo - Fernandina Beach, FL

Delivered prompt, accurate and excellent customer service. Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Prevented store losses using awareness, attention to detail and integrity. 11/2009 to 10/2013 Human Resources

Target - Yulee, Florida

Managed team of 155 team members.

Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

Identified staff vacancies and recruited, interviewed and selected applicants. Facilitated training on benefits, FMLA and CFRA, new EDUCATION

SKILLS

employee orientation and performance.

Business Management/Human Resources

Florida State College - Jacksonville, FL

Business Management/Human Resources In progress

2009 High School Diploma

Marysville Pilchuck High School - Marysville, Washington Administrative, Cash Management,Excellent communication,Leadership Skills

Contact this candidate