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Customer Service Social Media

Cerritos, CA
September 11, 2018

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Joanna Warmin

***** ******* ******, ********, ** 90703



Proficient with CompuGroup Medical software, Microsoft Office, and Adobe Suite products

Extensive experience in training new employees

Advanced user of all social media platforms

Excellent customer service

Professional Experience

Prostate Oncology Specialist

Marina del Rey, CA

Office Manager

June 2016 – April 2018

Supervised front office reception and provided support to patient complaints or IT issues

Directed new patient intake and scheduled patient appointments

Assisted medical team and executives with patient management and special projects

Scheduled high priority executive meetings and organized company events

Recruited new candidates, conducted interviews, and coordinated orientation program

Developed and executed training programs for employees

Oversaw daily office operations, such as inventory management, internal support requests, and contract services

Executed, communicated, and enforced new or existing policies and procedures, including but not limited to HIPAA, OSHA, and employee handbook

Implemented filing procedure for office organization

Hiromi Paper, Inc.

Santa Monica, CA

Operations Manager

June 2010 – May 2016

Led the customer service team

Managed B2B and B2C relationships as needed

Oversaw daily office needs and product inventory levels

Organized company conferences, workshops, and events

Acted as editor of the monthly newsletter and managed all social media platforms

Created daily reports for company executives and assisted with data input

Trained new and existing team members in daily operations


University of California, Los Angeles


BA, Asian Studies

Santa Monica College



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