Customer Service Social Media
Resume:
Joanna Warmin
***** ******* ******, ********, ** 90703
**********@*****.***
Skills
Proficient with CompuGroup Medical software, Microsoft Office, and Adobe Suite products
Extensive experience in training new employees
Advanced user of all social media platforms
Excellent customer service
Professional Experience
Prostate Oncology Specialist
Marina del Rey, CA
Office Manager
June 2016 – April 2018
Supervised front office reception and provided support to patient complaints or IT issues
Directed new patient intake and scheduled patient appointments
Assisted medical team and executives with patient management and special projects
Scheduled high priority executive meetings and organized company events
Recruited new candidates, conducted interviews, and coordinated orientation program
Developed and executed training programs for employees
Oversaw daily office operations, such as inventory management, internal support requests, and contract services
Executed, communicated, and enforced new or existing policies and procedures, including but not limited to HIPAA, OSHA, and employee handbook
Implemented filing procedure for office organization
Hiromi Paper, Inc.
Santa Monica, CA
Operations Manager
June 2010 – May 2016
Led the customer service team
Managed B2B and B2C relationships as needed
Oversaw daily office needs and product inventory levels
Organized company conferences, workshops, and events
Acted as editor of the monthly newsletter and managed all social media platforms
Created daily reports for company executives and assisted with data input
Trained new and existing team members in daily operations
Education
University of California, Los Angeles
2012-2014
BA, Asian Studies
Santa Monica College
2010-2012
AA
Contact this candidate