Administrative Assistant Customer Service

Ugochi Gift Ulonnam, M.Sc, PHRi

#**** **** ****** *****, ******* Texas 77082

Mobile: +1-713-***-****, Email: ***********@*****.***

www.linkedin.com/in/ugochi-ulonnam

Professional Summary.

High performing and strategic professional with over three years’ experience in administration, human resources, customer service, consultancy (with emphasis on profit and strategic analysis). A Resourceful and an efficient individual, whose thorough and precise approach to projects has yielded excellent results in terms of customer retention, sales boost and overall improvement of staff morale. Possess strong verbal and written communication skills; smart, creative, intelligent and highly organized.

Skills

Client Relations and Communications

Team Building and Excellent Inter-Personal Skills

Self-motivated and highly organized

Research Ability and Project Management

Problem Solving, Planning and Time Management

Data Entry, Analytical and Numerical skills

Attention to Details & Ability to Multi-task

Able to work in a multicultural/fast-paced environment, across different countries or organizations

Excellent Communication & Organizational Skills

Computer proficiency in Microsoft Excel (V-LookUPs), PowerPoint, Word, Outlook, Internet and Econometric View (E-View)

Fast Learner and works with little or no supervision

Knowledge of SAP, Smart Lynx, On Base, K-Docs Software Packages

Recruitment & Selection

Work Experience

Sun Coast Resources Inc. May 2018 – July 2018

PST Compliance Representative

Handled various projects for within and outside immediate department

Carried out researches using different software’s (SAP, Smart Lynx, OnBase) packages to collate backups when sending invoices to priority customers.

Prepared/Verified and sent out Invoices; reports and other documents as required

Verified accuracy of billing documents and revise errors accordingly

Maintained filling systems (manually and electronically)

Performed online verification of invoices processes for priority customers

Processed, set up and updated the spreadsheet using V-Lookup in Excel

Provided quick and accurate responses to customer’s inquiries and concerns.

Perform investigation, analysis and follow-up for petroleum storage tank compliance

Handled consistent volume of phone calls and email correspondence with customer and company employees

Prioritize responsibilities and maximizing accuracy and efficiency

Reviewed order to be held or released based on compliance

Document customer’s compliance status for future references

Establish good working relationship with customers and maintain rapportManaged and Maintained Outlook e-mails for verification and invoices purposes and sending invoices to customers via Mail based on request.

Performed internet researches on compliance status of customers

Busan Integrated Services Limited January 2016 – November 2017

Administrative/ Executive Assistance

Provided administrative assistance and Project support to manager and other employees

Sustained an environment that ensures customers, vendors and employees are treated with care, respect

and dignity.

Prepared drafts and presentation materials

Provided clerical support including answering telephones, greeting clients and visitors, making appointments and referrals, typing, filing, and routing mail, ordering office supplies, and maintaining filing system(s), tracking invoices, and requesting checks for payments to vendors.

Scheduled appointments; coordinated meetings and prepared reports.

Maintained office supplies and report maintenance issues promptly.

Developed and Maintained an organized filing system; Prepared reports; Managed effective records; handled duties for upper Management

Represented the company in dealings with third party organizations.

Act as a point of contact for internal and external clients

Provided timely and accurate information/resolutions to client’s inquiries/complaints.

Actively participated in presentations and trainings within and outside the organization.

Managed effective records; compiled, retrieved, reported and analyzed information

Kept proper records of client’s information and provided feedback as well.

Maintained an organized filing system of paper and electronic documents.

Developed and sustained a level of professionalism among staff and clientele.

Privisco Integrated Services Limited August 2013 – December 2015

Human Resource/Administrative Assistant

Handled documentation, assembled and maintained an organizing filing system of paper and electronic documents, personnel files and prepared reports as required.

Ensured compliance with processes and standards.

Assisted with onboarding/offboarding of employees.

Responsible for collating time sheets and directing for proper approval

Helped provided a safer workplace by cataloging and dispatching health and safety information and posters for the whole company.

Planned and aided in recruitment, interview, selection and hiring processes

Assisted in orientation and training of existing staffs and new hires.

Actively participated in presentations and training's within and outside the organization

Carried out basic pre-screened applicants and set up interviews for open positions

Maintained confidentiality of documents and information; handled records and correspondence

Created and coordinated performance evaluation processes

Ensured timely and satisfactory resolution of all customer complaints/issues

Processed and regularly updated personnel and job applicant records

Initiated, analyzed, discussed, and implemented strategies in line with company vision and mission.

Worked with stakeholders, front-line leaders and represented the company in dealings with

third party organizations.

Followed all safety accordingly, reported all accidents promptly and corrected minor safety hazards.

Adekunle Ajasin University Akungba (AAUA) December 2011 – November 2012

Administrative Assistant

Received and Directed all visitors, vendors and staff with a friendly and professional demeanor

Managed effective records and administration and Responsible for sending and receiving correspondence including

taking calls, responding to emails and interfaced with clients.

Provided timely and accurate information/resolutions to client’s inquiries/complaints.

Provided troubleshooting assistance to customers.

Documented Request and Inquiries/Assembled and maintained all personnel files and prepared reports as required.

Maintained an organized filing system of paper and electronic documents.

Supported a variety of projects for other employees

Created, edited, and formatted letters, reports, spreadsheets and PowerPoint presentations

Scheduled appointments and arranged meetings.

Education

University of Ibadan, Nigeria. - M. Sc in Economics Feb. 2013 – Dec. 2014

Ebonyi State University, Nigeria – B. Sc in Economics Jan. 2007 – Nov. 2010

CGPA – 4.63/5.0 (First Class Honors)

Professional Certification

Professional in Human Resources International (PHRi) - Human Resource Certification Institute (HRCI) (U.S.A)

Professional Training

2016 Fundamentals on Financial Market - IBFC Alliance

2016 Customer Relationship Management (CRM) & Effective Selling– Selling Skills & Support Services Limited

2012 Project Management – Project management Professional Institute

2012 Development Knowledge Facilitator (MDGs)

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