Leadership – Finance and Insurance Development – Retail – Team Building
Dynamic, competitive, management professional with over 27 years’ experience in retail environment. Imaginative and innovative individual with proven management, sales, advertising, marketing, team building and new business development skills. Broad-based experience in retail and wholesale automotive environments. A history of significant profit, volume and customer satisfaction achievements, which illustrate the ability to combine cost control, revenue growth and process improvements through effective staff training and motivation.
STRTEGIC PLANNING BUDGETING/FINANCE RETAIL SITE DEVELOPMENT
TEAM-BUILDING STAFF DEVELOPMENT PROFITABILITY IMPORVMENT
MARKET ANALYSIS ADVERTISING AND MARKETING
Certified Online Auto/Certified Auto Repair – General Manager/Owner
Lubbock, TX - January 2016 to August 2018
Responsible for operations of small dealership in Lubbock. I managed the day to day operations, oversaw staff development, training, discipline, and hiring. I was the primary decision maker on parts, inventory, cost, labor, marketing, and all fixed & variable operations cost. Developed a culture of respect and employee empowerment to perform at peak levels. Maintained consistent growth building an operation to produce over $70,000 in gross sales parts and labor per month in addition to the $180,000 in vehicle monthly sales revenue. Company moved into the black in first 4 months of business, and continued to grow at a rapid pace more than doubling year over year sales in second year.
Service Group / Service Lloyds Insurance Co. – Northwest Territory Manager
Lubbock, TX –January 2013 to October 2015
• Business Development • Sales and Product Training • F&I Income Development • Relationship Management • Problem Solving & Solution Development • Dealer Profit Participation through Reinsurance and Retro Programs • Compliance My mission was to deliver the training, products and the specialized know-how that allows the owners and operators of automobile dealerships to secure improved profits in addition to stronger consumer satisfaction. I have worked within over 175 distinct stores of almost every make and model of vehicle throughout Colorado, New Mexico and Texas. Helped to provide support in all areas of the automotive dealer industry and to create growth all while protecting the dealer. Specialized services included management training programs, finance and insurance training programs, as well as sales training programs. The goal was to exceed expectations of what can be done. Develop strategy for marketing sales and profitability. Train and maintain successful process resulting in increased sales. Motivate and coach salespeople and managers to develop goals and follow plan of action to ensure success. I worked to develop the finest automotive professionals in the country by teaching ethical and successful business practices. As a training solutions specialist working with automotive dealers to train their Finance, Management, and Sales staff to be successful using industry proven result oriented processes. Assisted in development of advanced analytics for dealership use to Identify areas of improvement.
Covert Cadillac Buick GMC – Finance Manager / Sales Manager
Austin, TX -2010 to 2012
Managing customer's financial packages for their automotive purchases. Acquiring approvals from lenders, selling finance and insurance products, contracting deals to ensure efficient funding from lenders, ensuring complete customer satisfaction throughout the entire sales process, all while utilizing a full disclosure, menu-style compliance approach to selling. Responsible for training sales professionals and finance contractors, meeting and greeting customers as they work with their sales professional to ensure deals are being captured at a high closing ratio, overseeing that customer's needs and desires are being met and questions addressed, and ensuring the sales process is followed in a timely and efficient manner.
Tranum Buick Pontiac GMC – Finance Director2009 to 2010
Automax Ford – Ford Used Car Director / New Car Manager 2007 to 2009
ED Morse Honda – Finance Manager 2003 to 2007
Centroplex Ford – GSM 2000 to 2003
Roadhouse Grill – GM 1998 to 2000
Blockbuster Video – GM 1993 to 1997
• AFIP Certified • JM&A Finance School • Service Group F&I School, Sales Training, Dealership Management • GM Disney Management Training