Admin.

Jolene Cantrell

*****************@*****.***

EDUCATION

Marietta High School Marietta, GA

Graduated May 2010

GPA 3.85

Kennesaw State University

Majoring in Business and Marketing

Expected Graduation: 2020

SKILLS

Excellent oral and written communication skills

Detail oriented

Proficient with all Microsoft Office, Microsoft Outlook, SharePoint, and Mission (ex. Excel, Word, PowerPoint)

Seasoned multitasker

Organized Filing

Mathematics and calculating skills

Specialized in problem solving

Money handling expertise

Experienced with POS systems

Great customer service skills

Excellent marketing ability

Specializing in customer satisfactory

Strong sales ability

Customer retention master

Expert in data entry

Proficient with all Windows and MAC Based Operating Systems

Type 120wpm

WORK EXPERIENCE

TruGreen- January 2014- Present

Acworth, GA

Customer Care Coordinator (CCC- Office Administrator)

Assisting customer service staff/walk-in customers, specializing in customer retention, communicating with customers regularly (taking over 100 calls a day), answering the manager line, handling employee files, filing, taking payments, assisting AR, organizing materials, sending multiple emails daily, ordering office supplies/materials, handling billing concerns, processing refunds, typical office duties, processing paper work, clerical work, office managing, data entry, CFR’s, calculating numbers, running and generating reports, occasionally making sales/upselling services, assisting with sales entry, attending to the customer’s needs and ensuring customer satisfaction

Branch Employment Coordinator (BEC)

Recruiting potential employees, viewing and searching resumes, prescreening potential employees, training new employees, data entry, sending multiple emails daily, attending to customer needs periodically, processing paper work, clerical work, organizing materials, assisting customer service staff/walk-in customers, assisting new employees with hire process, horticulture preparation, attending career fairs, assisting the CCC with answering the manager line, handling employee files, filing

Inside Sales/ Telemarketer

Communicating with customers, up-selling products and services, data entry, office duties and paperwork, organizing material, ensuring customer satisfaction, training new employees, telemarketing, selling services, mathematics/calculating numbers, generating new clientele, closing sales

Rainsoft/World Class Water- April 2012- January 2014

Kennesaw, GA

Appointment Setter/ Telemarketer Sales

Setting appointments, communicating with customers, up-selling products and services, dispatch, data entry, office duties and clerical work, organizing material, attending to the customer’s needs and ensuring customer satisfaction, assisting in training new employees, telemarketing, making over 250 calls per day

Marshalls- February 2012- December 2013

Smyrna, GA

Customer service/Cashier

Returns, servicing/assisting customers, cashiering, money handling, showcasing merchandise, processing merchandise, up-selling services, shelving merchandise, running racks, team leading, markdowns, floor associate, answering phones, cleaning, assisting customers with purchases and finds

Crepe Revolution- January 2011- February 2012

Smyrna, GA

Hostess/Waitress/Bartender

Taking orders, wine presentations, seating guests, window managing, preparing drinks,

greeting guests, preparing orders, running orders, money handling, cleaning, counting tills, head server, up-selling products, trained employees, communicating and serving customers

Chick-Fil-A- September 2007 – April 2008

Marietta, GA

Cashier/team member

Money handling, customer service, running orders, greeting customers, preparing orders, cashiering, cleaning, drive thru operations, closing capabilities, counting down tills, and operating registers

REFERENCES

Available Upon Request

Contact this candidate