Customer Service Medical Assistant

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Rhobella Drive, *** A, poughkeepsie, NY ***03 845-***-**** *********@*******.***

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively builds loyalty and long-term relationships with customers while achieving all individual sales goals.

Active listening skills

Exceptional time management skills

Quick learner

Excellent work ethic

Positive and friendly

Spanish fluency

Documents filing

Clerical duties

Medical records filing

Medical assistant receptionist, 05/2012 to 06/2012 Training in Obra social Silesian – jarabacoa, Dominican Republic Scheduled, rescheduled and handled cancelled appointments for patients. Checked patient data including insurance, demographic and health history to ensure all information was current.

Greeted each patient pleasantly and provided the desk sheet for sign-in. Scheduled and accompanied clients to medical appointments. Assessed patients and documented their medical histories. Maintain medical record integrity through filing assembling and retiring confidential patient records Cash Office Associate, 09/2012 to 06/2015

Beauty milena salon – Poughkeepsie, NY

Properly handled and timely processed cash and credit card transactions. Suggested alternate products based on cost, availability and specification. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.

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Answered and managed incoming and outgoing calls while recording accurate messages. Team Member, 03/2014 to 07/2014

Mcdonalds – poughkeepsie, NY

Learned all required tasks quickly to maximize performance. Contributed to team success by completing jobs quickly and accurately. Resolved issues in a timely manner to maintain productivity goals. Pursued learning opportunities to advance knowledge as a senior team member. Maintained cleanliness and presentation of stock room and production floor. Cashier Customer Service, 08/2015 to 06/2018

Market Fresh – Poughkeepsie, NY

Ensured continuous provision of service excellence and customer satisfaction. Accurately processed customer transactions such as orders, quotes and returns. Properly handled and timely processed cash and credit card transactions. Provided responses to inquiries related to merchandise availability and pricing. Worked closely with a wide range of customers, asked questions, collected information and assessed their needs.

Received incoming materials and products and verified package receipt with freight records. Maintained a friendly and customer-focused shopping platform. Asked open-ended questions to assess customer needs. Identified potential shoplifters and alerted management. Worked with the management team to implement the proper division of responsibilities. Learned, referenced and applied product knowledge information. Shared best practices for sales and customer service with other team members to help improve the store's efficiency.

Politely assisted customers in person and via telephone. Answered customer telephone calls promptly and in an appropriate manner. Monitored cash drawers in multiple checkout stations to ensure adequate cash supply. High School Diploma: 2012

Ntra. Sra. de la Altagracia - Dominican Republic

General Studies, present student

Dutchess Community College - Poughkeepsie, NY

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