Customer Service Manager

Heather L. McColgan

** ******** ****

Newburgh, NY 12550

Home: 845-***-**** Email: **********@***.***

EXPERIENCE

Pearson Education, Inc. Old Tappan, NJ August 2004 – March 2018

Executive Assistant – Legal Department

Executive Legal Assistant to three VP, Senior Counsels and a paralegal.

Responsible for the day to day needs of each of my managers

Telephone support

Book travel

Document work, typing, redlines

Expense reporting

Maintain vacation calendars for teams

Book conference calls

Assisted with roll-out of Adobe Sign to 2,000 users

Assisted in special projects

Footstar/Meldisco, Mahwah, NJ 2001 - 2004

Coordinator to VP of Operations

Maintained Key Customer Database of over 1000 retail sites

Printed Landlord Bills of Lading on a weekly basis

Responsible for managing and ordering inventory of office supplies for Department

Assisted Operations Team in special projects

Arranged Travel for VP

Maintained schedule for retail site visits for over 50 District Managers

General office duties

Voicecom Plus, Inc. Mahwah, NJ 1998 - 2001

Office Manager

Heavy Customer Service

Light A/P, A/R responsibilities

Maintained schedules for 7 technicians

Managed requests for service calls and dispatched technicians to job sites

Collection calls

Service invoicing

Troubleshooting of telecommunication equipment break down

Training customers on telecommunication equipment

Managed vehicle maintenance schedules

Managed E-Z pass accounts

Ramapo Valley Printing Mahwah, NJ 1994 – 1998

Office Manager

Heavy customer service

Day to day activities for a print brokerage

EDUCATION

Mahwah High School, Mahwah, NJ

Graduated 1994

Bergen Community College, Paramus, NJ

Attended 1994 – 1995

Business Management Courses

SKILLS: Google, Microsoft Word, PowerPoint, Excel, Document Manager, Records Manager, Deltaview, Travel and Expense reporting systems, Adobe.

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