RESUME

SUSAN ALBERS

317-***-**** (Cell)

ac60je@r.postjobfree.com

OBJECTIVE: To make a difference in the lives of the people I serve through excellent

management and leadership

Professional manager seeking assisted living company that focuses on serving others through stellar customer service, strong operational and fiscal management and strategic business strategies.

EMPLOYMENT HISTORY

2015 - 2018 Executive Director, Magnolia Springs SouthPointe

Directed the operations of an assisted living and memory care community.

Responsibilities included management of all staff, budgets and services.

Accomplishments:

-Created plan and pre-marketed community while under construction. Assisted with construction oversight, development of collateral materials, blanket marketing of community. Recruited and put in place all management staff. Pre-sold 31% of community.

-Occupancy reached 90% and ahead of budget projection by 15%.

-Ranked 4.5-5 stars by 33 different customers on senioradvisors.com.

-Zero workman’s compensation reports since opening.

-Zero unemployment paid out since opening.

-Strong staff and resident satisfaction surveys.

2006 – 2015 Executive Director, MorningSide of College Park, Indianapolis, IN

Directed the operations of a large independent, assisted living and licensed memory care community (150 units). Responsibilities include management of all staff, budgets and services.

Accomplishments:

Exceeded NOI for last six years.

Created, developed and maintained assisted living services beginning in 2007.

Increased and maintained census goals for last six years.

Reached 100% occupancy.

Responsible for licensing new memory care unit including working on policies and procedures, forms,

licensing applications to state, licensing inspections and license award.

Served as mentor for administrators within the company

Serve as liaison for company’s staff recruitment software vendor and staff training software vendor

Developed and led company-wide administrator monthly calls for 5 years.

Awards: Development and Implementation of a Great Idea, Team Building Award, Peak Performer for 4 years, Facility of the year, 95% Occupancy Award.

SUSAN ALBERS RESUME (Continued)

2000 – 2006 Executive Director, Indiana Assisted Living Federation (State Affiliate of Argentum)

Directed the operations of the statewide association for assisted living communities in Indiana.

Accomplishments:

Served on the committee for major revision and updates to the Indiana Residential Care rules.

Led grass roots efforts to accomplish major change in Residential Care rules to allow for residents requiring

advanced care to remain in residential care if medically stable.

Served as lobbyist for the association, representing both licensed and registered assisted living

communities throughout Indiana.

Served as liaison between communities and State of Indiana for regulator and survey issues, Medicaid issues, fire safety, new administrator license for Residential Care.

ntial Care

Other Positions:

Director of Development for Habitat for Humanity, Jameson Camp, Dayspring Center and the Indianapolis Museum of Art. Met fund raising goals each year, raising millions of dollars for these organizations. Specialized in large gifts through corporate sponsorships, grants and major gifts. Also served as liaison for federal, state and local grants and government support.

President, PlanAmics

Partnership with Attorney specializing in mergers and acquisitions, providing strategic business plans and funding strategies for small and medium-sized businesses.

EDUCATION AND TRAINING

Residential Administrator’s License, State of Indiana Current

M.S. Management Indiana Wesleyan University, Indianapolis, IN

4.0 GPA (while working full-time)

B.S. Sacred Music Lincoln University, Lincoln, IL

ORGANIZATIONS AND AFFILIATIONS

Member, Board of Directors, Indiana Assisted Living Association 10 years

Member, Downtown Rotary Club, Indianapolis

Member, Chapel Rock Christian Church

Member, Missions Committee, Chapel Rock Christian Church

REFERENCES

Available upon request.

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