Tammy Hines

Cell 510-***-****

**** ********* ***, ****** ** 94564

Email: ac60ik@r.postjobfree.com

Objective

To obtain a challenging position in a professional environment that will utilize my customer service/clerical/ as well as my data entry skills.

Skills & Abilities

Excellent written and oral communications skills

Detail oriented and efficient at multi-tasking

Ability to work alone with minimal supervision or as a team member

Typing speed of 45-wpm, ten key by touch

Proficient in Microsoft Word Perfect, Excel and Outlook experience

Ability to handle multiple phone lines in timely manner

Experience

MXD Dispatcher

Dispatcher

03/2017 to 03/2018

Receive emergency and non-emergency calls and record significant information

Address problems and requests by transmitting information or providing solutions

Receive and dispatch orders for products or deliveries

Prioritize calls according to urgency and importance

Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations

Monitor the route and status of field units to coordinate and prioritize their schedule

Provide field units with information about orders, traffic, obstacles and requirements

Enter data in computer system and maintain logs and records of calls, activities and other information

William Sonoma

Customer Service/Scheduler

09/2016 to 03/2017

Answer phone calls to our dedicated scheduling line and book appointments.

Call patients two days prior to their appointments to remind them of their day and time

Change appointments and communicate with other schedulers about changes to appointments.

Call Sockets

Experiences Customer Service Rep

09/2016 to 07/2017

Manage large amounts of inbound and outbound calls in a timely manner

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Costco (Part-Time/Temporary)

Food Demonstrator/Customer Service Representative

09/2014-09/2016

●Set up food demonstration station and equipment.

●Prepare food samples while offering cooking and recipe ideas

●Introduce new products to Costco members for promotional sales

●Provide excellent customer service skills

Contra Costa County Social Services

Clerk-Experienced Level (County Temp)

01/2009-08/2009

●Scheduled clinic appointments for patients

●Typed and filed correspondence

●Inter-office memos and other office documents

●Forward call center information to supervisor

●Performed data entry and a variety of clerical task

Managed Health Network

Intake Represented

09/2005-03/2008

●Provided triage and referrals for members inquiring about mental health, substance abuse and medical insurance benefits

●Took incoming calls from clients and providers

●Performed eligibility determination for benefits by entering demographic and preliminary clinical notes

●Applied protocol to identify cases requiring immediate clinical attention

Education

Silicon Valley College, Emeryville, Ca

09/2014 to 6/2016

Associate Degree-Business Management

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