Manager Customer Service
Resume:
Michael F Akers
Buckner, MO *****
****.*****.****@*****.***
References upon Request
Summary
Determined for results, quality-driven professional with extensive experience. Communication
focused and detail oriented in working with engineering and management. Production schedule
aware, demonstrating consistent achievement of objectives and organizational goals. Established in
negotiation skills and team development.
Highlights
• Advanced Engineering Knowledge
• Very Strong with MS Office
• Senior Buyer/Planner
• MPS, Material & Planning Systems
• Assessment & Development
• SAP Purchasing Systems
• Quality, Documentation & Communication
• Negotiate Prices, Discount Terms &
• Takes Initiative, Reliable & Productive
Transportation Arrangements
• Coordinate, Manage & Schedule
• Talent Acquisition & Training
• Sales Forecasting & Trends
• Continuous Improvement
• Teamwork & Cooperation
• Inventory Analysis, Supply & Merchandising
• Solution Oriented
Strategies
• Financial Controls
• Dispatch and Distribution
• Budgetary Planning & Follow Through
• Controlling Variable Expenses
• Process Streamlining
• ISO 9000 Process design and implementation
Accomplishments
Negotiation
• While Staying with current supplier and never sacrificing quality, saved a previous employer almost
20%, $5000.00 per month on one raw material.
Inventory Control/Just in time delivery
• Maintained minimum levels of on hand inventory, while always maintaining enough inventory for
production and customer order spikes.
Inventory Analysis/Merchandising Strategies
• With continued support from ownership in a remote location, completely eliminated over
$300,000.00 of "Dead Inventory".
Merchandising Strategies/Supply Strategies
• Took a high transaction, low revenue retail store to the number one retailer of it's kind.
Continuous Improvement
• Went from a Customer Service Rep to the Operations Manager at a Automation Distributor in less
than one year.
Continuous Improvement/Process Streamlining/Solution Oriented
• Along with a small team of co-workers; indentified, developed and implemented time and
production saving measures that grew site productivity by over 400%.
Experience
April 2014 to
Blue Springs Assembly
Current
Blue Springs, MO
Hospitality Ministry Leader
• Recruit, schedule, train and encourage 15-20 volunteers
• Make all guests feel welcome, they have found “home”.
• Answer any questions and direct/lead to different areas and
ministries.
December 2014 to
American International
May 2017
Aluminum
Buckner, MO
Account Manager,
Procurement Manager
• Developed and implemented programs to track suppliers
• Created and Developed tools to manage vendors
• Researched and developed potential suppliers
January 2009 to
Intraflo Products
July 2013
Pleasant Valley, MO
Buying Manager, Planner
• Set up and maintained, continually improving inventory
control system
• Developed forms, methods and checks and balances
• Was directly involved in or approved all purchases, MRO,
raw materials and items for direct resale
• Worked directly with other management and owners on a
regular basis to ensure company direction
• Maintained a fluid inventory of raw materials so as to
reduce on hand, but also never affect product output in a
negative light.
April 2004 to
Hitech Automation
January 2009
Liberty, MO
Operations
• Worked hand in hand with vendors and customers to
Manager
develop best practices in maintaining and growing
business
• Directly managed inventory and turns
• Managed the day to day operation of an inside sales &
customer service staff, a shipping & receiving department
and mid-sized fabrication and industrial repair shop.
June 2002 to
Primerica Financial
January 2004
Services
Overland Park, KS
Sales
• Visited customers in their most comfortable setting, their
home and assisted them in accessing their financial needs
• Develop product sales based on customer need
January 1998 to
AT&T
June 2002
Lee's Summit, MO
Order Management Associate
Computer System Specialist
• Work with customer accounts behind the scenes ensuring
all customer needs were met and requests handled
• Developed systems to increase site productivity
• Trained other employees to utilize provided tools
• Assisted customers with questions, problems and needs
ensuring all their requests were handled in one phone call
Education Devry Institute of Technology KC, MO
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