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Manager Customer Service

Independence, Missouri, United States
September 11, 2018

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Michael F Akers

Buckner, MO *****


References upon Request


Determined for results, quality-driven professional with extensive experience. Communication

focused and detail oriented in working with engineering and management. Production schedule

aware, demonstrating consistent achievement of objectives and organizational goals. Established in

negotiation skills and team development.


• Advanced Engineering Knowledge

• Very Strong with MS Office

• Senior Buyer/Planner

• MPS, Material & Planning Systems

• Assessment & Development

• SAP Purchasing Systems

• Quality, Documentation & Communication

• Negotiate Prices, Discount Terms &

• Takes Initiative, Reliable & Productive

Transportation Arrangements

• Coordinate, Manage & Schedule

• Talent Acquisition & Training

• Sales Forecasting & Trends

• Continuous Improvement

• Teamwork & Cooperation

• Inventory Analysis, Supply & Merchandising

• Solution Oriented


• Financial Controls

• Dispatch and Distribution

• Budgetary Planning & Follow Through

• Controlling Variable Expenses

• Process Streamlining

• ISO 9000 Process design and implementation



• While Staying with current supplier and never sacrificing quality, saved a previous employer almost

20%, $5000.00 per month on one raw material.

Inventory Control/Just in time delivery

• Maintained minimum levels of on hand inventory, while always maintaining enough inventory for

production and customer order spikes.

Inventory Analysis/Merchandising Strategies

• With continued support from ownership in a remote location, completely eliminated over

$300,000.00 of "Dead Inventory".

Merchandising Strategies/Supply Strategies

• Took a high transaction, low revenue retail store to the number one retailer of it's kind.

Continuous Improvement

• Went from a Customer Service Rep to the Operations Manager at a Automation Distributor in less

than one year.

Continuous Improvement/Process Streamlining/Solution Oriented

• Along with a small team of co-workers; indentified, developed and implemented time and

production saving measures that grew site productivity by over 400%.


April 2014 to

Blue Springs Assembly


Blue Springs, MO

Hospitality Ministry Leader

• Recruit, schedule, train and encourage 15-20 volunteers

• Make all guests feel welcome, they have found “home”.

• Answer any questions and direct/lead to different areas and


December 2014 to

American International

May 2017


Buckner, MO

Account Manager,

Procurement Manager

• Developed and implemented programs to track suppliers

• Created and Developed tools to manage vendors

• Researched and developed potential suppliers

January 2009 to

Intraflo Products

July 2013

Pleasant Valley, MO

Buying Manager, Planner

• Set up and maintained, continually improving inventory

control system

• Developed forms, methods and checks and balances

• Was directly involved in or approved all purchases, MRO,

raw materials and items for direct resale

• Worked directly with other management and owners on a

regular basis to ensure company direction

• Maintained a fluid inventory of raw materials so as to

reduce on hand, but also never affect product output in a

negative light.

April 2004 to

Hitech Automation

January 2009

Liberty, MO


• Worked hand in hand with vendors and customers to


develop best practices in maintaining and growing


• Directly managed inventory and turns

• Managed the day to day operation of an inside sales &

customer service staff, a shipping & receiving department

and mid-sized fabrication and industrial repair shop.

June 2002 to

Primerica Financial

January 2004


Overland Park, KS


• Visited customers in their most comfortable setting, their

home and assisted them in accessing their financial needs

• Develop product sales based on customer need

January 1998 to


June 2002

Lee's Summit, MO

Order Management Associate

Computer System Specialist

• Work with customer accounts behind the scenes ensuring

all customer needs were met and requests handled

• Developed systems to increase site productivity

• Trained other employees to utilize provided tools

• Assisted customers with questions, problems and needs

ensuring all their requests were handled in one phone call

Education Devry Institute of Technology KC, MO

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