Administrative Assistant Customer Service

REGINA BREWINGTON

**** ****** ****** • PHILADELPHIA, PA 19104

215-***-**** • ****************@*****.***

QUALIFICATIONS

• 23 years of experience providing excellent customer service

• 10 years of experience providing administrative support

• Knowledgeable in Microsoft Office, Outlook, Word and Excel

• Energetic, Great Personality, Impeccable People Skills and a Quick Learner PROFESSIONAL EXPERIENCE

HORIZON HOUSE-Philadelphia, PA 9/2017-Present

HUMAN RESOURCES ASSISTANT

• Contact potential employee for a prescreen questionnaire

• Check potential employee references

• Set up interviews for potential employees

• Update job descriptions

• Review Time Sheet

• Schedule Meetings

• Maintain Calendar

• Maintain Office Supplies and Order as Needed

• Help Team where needed to have a productive day

• Help out with HFTT (Housing First Treatment Team), specialists who address the many needs of our clients, by signing in clients and advising their program team members of their arrival

• Record and give out clients’ housing keys to program team members

• Responsible for giving out and recording company cars to employees DREXEL UNIVERSITY – Philadelphia, PA 4/2016-1/2017 DORNSIFE CENTER FOR NEIGHBORHOOD PARTNERSHIPS

ADMINISTRATIVE ASSISTANT

• Provide administrative support for Workforce Development/Economic Inclusion initiatives

• Manage calendars and schedule meetings utilizing Microsoft Outlook

• Welcome visitors of Dornsife Center including community members, donors and staff of Drexel University providing tours and information regarding the center’s programming

• Prepare for community-wide events by performing setup, greeting guests and administering check-in process through computerized systems

• Utilize Microsoft Excel to update budget spreadsheets and manage ongoing reports

• Utilize Salesforce system to input and organize participant data

• Access internal eProcurement system SmartSource to process office supply orders

• Serve as back up lab assistant, monitoring on-site computer lab

• Assist with monthly mailings, processing over 1000 documents to distribute to the local community

PENNROSE MANAGEMENT – Philadelphia, PA 8/2015-3/2016 ADMINISTRATIVE ASSISTANT AT CLOISTERS I

• Answered all incoming calls and messages

• Received residents’ maintenance requests and complaints and submitted for resolution

• Processed monthly checks and money orders for rent

• Updated Craigslist with available properties and units

• Scheduled viewings for prospect tenants and enter them into Yardi system

• Consistently read and respond to all emails in a timely manner

• Routinely checked in with maintenance team members for the status of work orders

• Closed out all completed maintenance requests

• Distributed ‘Notice to Quit’ and Recertification notices to residents THE MILLENNIUM GROUP - Philadelphia, PA 11/2006-11/2014 Front Desk Receptionist at United Way of Southeastern PA

• Greeted all visitors to the United Way; represent the organization in a positive manner to more than 300 staff and guests each day.

• Answered all incoming calls to the general phone line; determine the nature of calls and direct callers to appropriate individuals and/or departments.

• Managed all conference rooms in the lobby area; set up the rooms for meetings.

• Coordinated the use of all common rooms in the building; approve meeting room requests from internal departments and manage external applications for meeting room rentals.

• Administered and maintain database of vendors and caterers.

• Provided general clerical support as needed.

• Received the 2009 “Employee of the Quarter” Award from the United Way for excellent service.

EDUCATION

Diploma, EDWARD BOK A.V.T. HIGH SCHOOL – Philadelphia, PA REFERENCES AVAILABLE UPON REQUEST

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