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Nursing Home Customer Service

Temple, TX
September 11, 2018

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Regina Jones

Licensed Nursing Home Administrator -

Temple, TX 76504


• Maintained strong organizational skills and detailed-oriented skills

• Applied proficient written and oral communication

• Demonstrated ability to efficiently handle multiple tasks simultaneously; as an administrator, proven ability to turn troubled homes into survey ready, stable & financially sound buildings

• Demonstrated ability to work with minimal supervision and contributed to a team. Willing to relocate to: Round Rock, TX

Authorized to work in the US for any employer

Work Experience

Licensed Nursing Home Administrator

Regency Manor Healthcare - Temple, TX

2016 to Present

• QA management for regulatory compliance with an outcome of improved annual and abbreviated survey

• Training of Business Office Manager on processes and collaboration efforts to ensure accounts receivables, collections and MCO are efficient to generate increased profitability Licensed Nursing Home Administrator

TRUCARE Living Centers - Columbus, TX

2014 to 2015

• Increased census from a 40-50 range to 60-70 range with Medicare census growth above 20 residents for months consecutively; turning non profitable building to profitability and highest skilled in the company

• Concentration on collection efforts with adherence to following procedures for an outcome of minimized aging

• Daily monitoring and controls to ensure regulatory compliance with an outcome of improved annual survey

• Involved with Interdisciplinary team to ensure adequate process and documentation for weekly Utilization Review for skilled services

PRN LVN Charge Nurse

Marshall Manor Nursing & Rehabilitation - Marshall, TX 2013 to 2013

Management of nursing team; utilizing team nursing approach to provide intermediate care to geriatric patients and orthopedic services for a skilled unit Licensed Nursing Home Administrator

Garland Community Care Center - Garland, TX

2008 to 2012

transferred within the company to

Pittsburg Nursing Center (120-bed)

123 Pecan Grove Pittsburg, TX 75041 903-***-****

• Improved Dietary Department by hiring and training of new Dietary Manager and new staff; ensure State readiness and compliance and maintained budgetary parameters

• Decreased overall Quality of Care deficiencies of historically troubled building with several 'care complaints' to improvement building with 2 minor tags

• Improved census by 20% with improved customer service and staff training; with improved financial status with follow up on outstanding collections and receivables

• Improvement of Case mix index on a weekly to monthly basis on Medicaid RUG levels; reimbursement increased by 30%

• Improvement in collections with days sales outstanding; ensured department heads adhered to spend down sheets within PPD limits to maintain budget and was capable to review and explain variances on P & L reports

• At Pittsburg: Survey readiness resulted in deficiency-free survey; best survey results in the company PRN LVN Charge Nurse

Good Shepherd Hospital - Marshall, TX

2007 to 2007

Utilizing team nursing to provide acute care services for adult and geriatric patients with various diagnoses on a medical surgical unit

Licensed Nursing Home Administrator

New Boston Health Care Center - New Boston, TX

2003 to 2005

• Maintained department spending to corporate expectations, improved DSO from 19-14; lowest DSO in the company

• Completed random chart audits, ensured follow through on level of care summaries, restorative and change in condition documentation and Maximized Medicare revenue

• Became a restraint-free facility

Licensed Nursing Home Administrator

Heritage Care Center - Paris, TX

2001 to 2003

• Improved regulatory compliance, decreased deficiency tags from a 3-1 on annual survey

• Decreased overall cost in Dietary Department from 7.2-5.10

• Regeneration of activity program with a walk-to-dine to incorporate restorative program; a T-time program; and outside table top garden program

• Increased census to full capacity with waiting list and case mix to corporate plan Education

certificate in clinical

Panola College Vocational Nursing Program

2006 to 2007

Bachelor of Science in Gerontology and Long-Term Care Administration The University of Texas Southwestern Medical Center at Dallas 1997 to 2000

Associates of Arts

Richland College - Dallas Community College District 1993 to 1995


Skilled Nursing - Licensed Vocational Nurse, Home Health, CNA, Nursing Home

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