Customer Service Sales Representative

KY’NA BECK

Atlanta, GA *****

Cell: 678-***-**** /E-mail: ********@*****.***

EDUCATION

Javelin Tech Training-Morrow, GA

Concentration: Medical Billing/Coding

Graduated: January 2009

RELEVANT COURSEWORK AND TECHNICAL QUALIFICATIONS

Customer Service Skills Communication Skills Analytical Skills

Microsoft Office Professional Suite Managerial Skills Data Entry

Operations Management Medical Terminology Sales

Campus Vue Salesforce Sas

TRANSFERABLE COMPETENCIES

Team Player: A strong asset in a team environment; willingness to collaborate to effectively accomplish a common goal.

Time Management: Select relevant, goal-oriented activities; follow schedules; prioritize efficiently.

Critical Thinking / Problem Solving: Recognizes problems and devises and implements plan of action.

Leadership: Very influential; communicates ideas to justify position; sets positive example.

Creative Thinking: Ability to think “outside the box” and generate new ideas.

Negotiation: Work toward agreements involving the exchange of ideas, resources, and interests.

PROFESSIONAL EXPERIENCE

2009-Present

Job Placement Coordinator Zenith Education Group Atlanta, GA

Worked with Career Reps to assigned portfolios of students for externs and to provide coaching and feedback to improve successful placement outcomes.

Participate in the campus workshops, orientations and other activities to support student development.

Partner with Faculty and Employers to share areas of opportunities to execute goals of student being place in a timely manner.

Placing graduates with employer to fill open opportunities.

2008-2009

Office Administration Embracing Hospice Chamblee, GA

Answer and direct calls, meet and greet clients, and help with overflow projects from other departments.

Manage, organize, schedule and maintain information

Carry-out daily book-keeping and collections duties.

2006-2008

Sales Representative CNN Center Atlanta, GA

Coordinate and institute the delivery and set up of equipment

Ensure procedures are followed to provide safety during tour in facility

Prioritized workloads and maintain a high level of attention to specific details, and manage multiple tasks simultaneously.

Established successful relationship with customers by assisting them with their needs.

Keep station and store clean.

2005-2006

Cashier Green Oils Fairburn, GA

Responsibilities included performing a variety of tasks, which included customer service and money transactions.

Assisted with organizing and rearranging shelving products.

Assisted customers in selecting products that met their requests.

2001-2004

Supervisor HMS – Aubonpain College Park, GA

Responsibilities included delegating a variety of task for crewmembers, customer services, and large money transactions.

Received and verified purchase order transactions.

Maintained inventory control and performed basic accounting principles to monitor revenue and expenses.

Assisted customers in selecting products that met their requests.

Assisted general managers with preparation of special projects and presentations.

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