David K. Szpakowski

**** ******** ****

Clarkston, MI 48348

248-***-****

ac60fw@r.postjobfree.com

Objective

To be able to provide for my family to the fullest. To have multiple years’ experience in the Information Technology industry. To be given the opportunity to deliver the best customer service i can provide. To help increase overall experience and satisfaction of every customer. To become more knowledgeable about the ever changing environment known as IT that I've been so eager to learn about, and to get real world experience to prove my work ethic, determination, and interest for this industry.

SKILLS AND ABILITIES

The keen ability to listen to what the customer is looking for and Implementing those request based on their needs. Multiple year’s customer service experience. Very knowledgeable with a wide variety of technologies (Microsoft office products, VMware, Active Directory, sql developer, remote desktop, windows 7 / 8.1 / 10). Quick learner I have never met a subject I’ve had trouble learning, I strive on learning new things. Self-motivated and great with time management.

EMPLOYMENT HISTORY

IT Technical Support/Customer Service 11/2015 -present HPE/Adecco/Blue Cross Blue Shield

Trouble shoot Business class user with computer issues such as desktop, vpn, citrix receiver, bit locker, windows 7-10 support, Microsoft products (word, excel, outlook etc.), remote desktop tools, creating, updating escalating tickets. Handling high call volumes usually 30-40 calls a days, and our group as a whole anywhere from 600-1300 a day. In this position I have worked for Eli Lilly, Proctor and Gamble, and now Blue Cross Blue Shield of Michigan. Have learned a broad range of skills especially in handling various types of customer personalities.

Server 9/2014 - 7/2015

Logan’s Roadhouse

To provide the best customer service to my ability and suggesting products for up-sale and what specials we were running that day. taking care of every need of my tables and delivering the same quality of service to every table no matter how busy we became.

Sales Representative / Account Manager 10/2013 - 8/2014 Imperial Beverage, Plymouth, MI

Travel all over eastern Michigan selling craft beer and wines, maintaining 68 accounts rotating and stocking product on the shelf, suggesting new items based on demographic of the store and what’s trending in the area, meeting any demand a store might give me . Managing all aspects of chain stores beer and wine products for my company such as displays, resets, and always having enough product in stock but not having to much excess taking up valuable space in the back room.

Grocery Clerk, 10/2012 - 8/2013

Meijer, Lake Orion, MI

Set up displays and end caps, maintain products on the shelf and rotate them so there's no out of date items, To provide the best customer service to my ability, and going above and beyond such as answering customers questions even if its not my department.

Server Assistant, 08/2009 - 12/2010

Pine Lake Country Club, Orchard Lake, MI

Its all about customer satisfaction, attending to their every need, suggesting products and trying to up sale, and handle any complaints about the food if necessary. run the trays from the kitchen to the table, and clearing and setting the tables.

EDUCATION

Diploma - computer and business/marketing

Lake Orion High School, MI

CISCO CCNA routing and switching : Network fundamentals Certificate MTA(Microsoft Technology Associate) - Networking fundamentals Certificate Oakland Community College, MI