Data Analytics and Customer Service

CYNTHIA ZHANG

***** ******** ****, **********, **, 20871

301-***-****, **********@*****.***

OBJECTIVE & PROFILE

Dedicated professional with the ability to quickly learn and adapt to any situation with proven results. A motivated person with a Google Analytics certification and solid understanding of ERP and SAP systems as well as Access spreadsheets. A capable person with specialization in data mining and data analysis who can present data in presentable format. A very people person with multiple years social experience including an internship at the National Institute of Health and a position as a sales associate at Brooks Brothers.

EDUCATION

University of Maryland, College Park, College Park, MD August 2014 to May 2018

B.S. Supply Chain Management, GPA 3.23, Smith School of Business

EXPERIENCE

Brooks Brothers, Clarksburg, MD June 2017 to August 2018

Sales Associate

Managed attractive merchandise display, ensuring strategic placement of products that attract customers

Achieved an average of 90% of sales goals in three months

Trained and managed new hires

Organized and replenished inventory accurately and efficiently, and 50% faster than average associate

Assisted an average of 40 customers per day and generated 90% of sales goals

Handled 100 transactions on average daily

Provided outstanding customer service and received positive feedback from customers and manager

Carlouie & Company, College Park, MD August 2016 to March 2017

Operations Manager

Researched and summarized market comparables and made inventory and pricing recommendations accordingly

Reached out to potential customers via social media

Monitored level of inventory to ensure optimal amount

National Institute of Mental Health, Bethesda, MD June 2012 to August 2013

Summer Intern

Researched, collected and organized data for coworkers’ research papers

Data mining and data manipulation using Excel

Translated data from online and paper sources to spreadsheets

Identified and fixed data errors

Maintained and updated data

Summarized data findings in presentable formats

Developed and presented reports

Presented research results during academic presentation event

Skillful in Microsoft Office (Excel, Powerpoint, Outlook, Access)

ACTIVITIES AND INVOLVEMENT

Taiwanese Student Association

University of Maryland Scholars Program

Ascend Asian American Business Club

Google Analytics Certification

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