Manager Customer Service

Alicia Katelyn Tripp

Cell: 843-***-**** Email: ************@*****.***

Self-directed and self-motivated seeking a position that will provide a challenging opportunity to significantly contribute to a Company's efficiency, organization, growth and profitability. To acquire a position that will further utilize my experience in teaching children or families life and classroom skills as well being a positive influence and/or role model on your individuals. WORK EXPERIENCE

DIRECT CARE

Wright Directions Family Services, Beaufort, SC Child service professional October 2016 to Feb 2017

• Provides rehabilitative behavioral health services to at-risk youth.

• Conducts consumer house visits to monitor living environment, addresses issues with caregivers, and reports findings to Clinical Director.

• Meets with twenty consumers monthly to assess level of functioning, discuss satisfaction with services, treatment goals, and immediate needs; Supervises thirteen direct care staff by managing and ensuring timely documentation of care provided.

Jamison Consultants, Hardeeville, SC Child Service Professional May 2015 to June 2016

Responsible for providing care management to children with mental, behavioral, or developmental disabilities. Conducted individual/group counseling on building positive self-esteem, life skill training, Collaborated with lead teacher in behavioral modification and instructional academics with youth's diagnosed with various Behavioral Issues. Provide student interventions in social skills training to improve communication skills and facilitate appropriate interpersonal behavior. Responsible for providing direct care management of children with disorders ranging from substance abuse, mental/emotional/developmental disabilities;advocate and provide support for individuals; act as liaison for individuals served in the community; develop a wellness plan to assist in their recovery goals; assist with individuals gaining access to resources and services linkages; provide 24 hr. crisis services .Kept daily log of behaviors and academic records; Counseled students and made recommendation in their IEP in preparation for students to transition out of the special needs class and into inclusion in a regular classroom; Attended parent/teacher conferences; made home visits for further assistance needed from the community. Trained, and supervised new employees; Complete billing information according to established procedures for medicaid. Engage individuals in the community to engage in social skills; follow up with services for progress updates.

Care Manager - Independent Contractor, Bluffton,SC Caregiver January 2014 to April 2015

Managed medication intake and vital signs; assisted in food preparation; house chores and hygiene care; collaborated with service providers ensuring the continuum of care was appropriately delivered. Observing hospice employees for skill building as a caregiver. Making sure my grandmother received an exceptional level of care. Provided access to services to help facilitate more independence(meals on wheels) Arranged medical appointments

Educated her diagnosis and ways to prevent any further complications Taking accurate vital signs ;Dispensing appropriate medication House chores,Bathing and hygiene upkeep.

Forever green,Palm beach Gardens, Fl Office Manager May 2013 to December 2013

Organized office operations and procedures. Clerical duties that included scheduling appointments, handling phone calls and inter-office communications. Managed account receivables and payables on a daily basis. Performed critical customer service to new and existing customers to develop lasting relationships and customer loyalty. Developed, implemented and maintained budgets for both office expenses and customer projects. Daily scheduling and delegating work to employees. Weekly claim invoicing and billing, weekly payroll .Accounts payable and Receivable. Enter Financial data into the company account database - Quick Books . Generate quarterly statements to owners. Generate monthly and quarterly reports for CPA. Manage and respond to all correspondence .Reconcile bank account. Communicate with owners with regard to issues and determine best course of action. Hollister Co.,Wellington, Fl Manager in Training February 2013 to May 2013

Upheld the company standards while creating a fun and engaging work environment while setting an example with enthusiasm, integrity, commitment and passion. Adhered to and enforced guidelines for personal appearance and rule of conduct. Hired,Recruited, maintained and trained staff of fifty individuals. Established priorities, assigned work duties and scheduled staff to ensure efficient operations, reduce shrinkage and promote safety. Ensured customer satisfaction by personally monitoring staff performance and assisting customers. Performed opening and closing duties using cash management policies and procedures, reported sales and closing information, and ensured the store was properly stocked and organized. Actively managed flow of business through translation of metrics. Hired and supervised associates ;Collaboratively motivated team to consistently exceed sales plan ;Managed payroll through scheduling ;Drove business through floor supervision. EDUCATION

Florida Atlantic University, Boca Raton,FL Bachelor of Arts in Psychology August 2007 -May 2013

SKILLS

Microsoft word, excel, publishers, powerpoint, all office equipment, CPI training, RBT, Microsoft word,excel,publisher, all office equipment (10+ years).